What are the responsibilities and job description for the Help Desk Technician position at Protingent?
Job Description
Position Title: Help Desk Technician
Position Description: Protingent Staffing has an exciting contract Help Desk Technician opportunity.
Job Responsibilities:
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Title: Help Desk Technician
Position Description: Protingent Staffing has an exciting contract Help Desk Technician opportunity.
Job Responsibilities:
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Inventory Receiving, & Tracking
- Fulfil software requests
- Business travel support
- Demonstrate and assist with remote access to company resources
- Support users at Bellevue and Everett location.
- Assisting with onboarded as assigned.
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem solving
- The successful candidate will possess a high degree of trust and integrity.
- Actual position starting level and title will be determined based on assessment of qualifications.
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10\11 in a domain-managed environment
- A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
- General understanding of Multi-Factor Authentication methods.
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
- Job Type: Contract
- Pay Rate Range: TBD
- Location: Bellevue and Everett, WA.
- Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
