Patient Navigator

Why PsychPlus?

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

The Patient Navigator plays a key role in guiding patients through their healthcare journey by providing support, education, and coordination of services. This role ensures patients have timely access to care, assists with appointment scheduling, insurance navigation, and addresses barriers to care to enhance patient experience and improve outcomes.

Responsibilities

• Serve as the primary point of contact for patients requiring assistance navigating the healthcare system.
• Coordinate patient appointments, follow-ups, and referrals to ensure timely care.
• Assist patients with understanding treatment plans, medical instructions, and available resources.
• Identify and address potential barriers to care such as transportation, financial concerns, or language barriers.
• Provide education on insurance coverage, copays, and authorizations, working with billing teams as needed.
• Collaborate with providers, nurses, case managers, and other staff to ensure coordinated patient care.
• Track patient progress and follow up on missed appointments, ensuring continuity of care.
• Document all patient interactions, follow-ups, and outcomes accurately in the Electronic Health Record (EHR).
• Support quality initiatives by monitoring patient satisfaction and identifying areas for service improvement.
• Maintain confidentiality and comply with HIPAA and company policies.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s Degree in Health Sciences, Social Work, or related field preferred.
• 2 years of experience in patient services, care coordination, or healthcare navigation preferred.
• Familiarity with EHR systems and healthcare workflows.
• Strong understanding of insurance processes and medical terminology.
• Excellent communication, problem-solving, and organizational skills.
• Compassionate, patient-centered approach with the ability to work with diverse populations.
• Experience in behavioral health or specialty outpatient services.
• Knowledge of community resources and support programs.
• Ability to manage multiple tasks in a fast-paced environment.

Perks

Our goals are to find the best, attract the best, and offer a competitive salary—which is why we prioritize the quality of the hire over the number of hires. We offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy. We are excited to tell you about a few "perks” we offer that are unique to Psychplus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $40,000 and $50,000 annually at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Psychplus Health-sponsored benefits.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careers

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.