Ptarmigan Village Front Desk / Rental Assistant

Overview:

The Ptarmigan Village Front Desk Rental Assistant helps manages the Ptarmigan Village rental program, interfaces with guests and HOA members, assists the Property Rental Manager with overseeing housekeeping services, interfaces with maintenance and the General Manager in providing exceptional services to all owners and guests. Coordinates owner and guest service requests with the staff to ensure a positive experience. Provides information in a courteous, enthusiastic, and efficient manner.

Responsibilities:

• Responsible for reporting functions and resources necessary for the smooth operation of the front office.
• Runs, coordinates, updates, and manages ALL office software systems (relating to owner/renter programs) including: LiveRez, LiveTrust, LiveManager, Accounting, Reservations, Housekeeping and more.
• Assists with the Ptarmigan Village (PV) Rental Program.
• Inspects properties in the Rental Program at PV.
• Coordinates and inspects tasks performed by cleaning service personnel
• Set the example of exceptional guest service.
• Takes reservations for owners and guests.
• Communicates effectively and professionally with all to ensure coordination of arrivals, departures, cleanings, required maintenance, and other activities.
• Ensures owner and guest requests are handled in a proactive and efficient manner.
• Responsible for reservations and check-ins/check-outs.
• Answers inquiries pertaining to PV policies, regulations, services, and reservations.
• Resolves owner and customer complaints to the best of their ability.
• Ensures the lobby and public areas are kept clean and maintained.
• Answers calls to/from owners, guests and others.
• Ensures external websites (Airbnb, VRBO, Homeaway, and others) are properly interfacing with the PV LiveRes system.
• Enforces and follows all Ptarmigan Village policies and regulations.
• May act as Manager on Duty when PV General Manager and Rental Manager is not present.
• Coordinates the daily handoff to the Night Answering Service
• Job may require assisting with package handling and occasional trips to town.

Qualifications:

• Hotel/Hospitality/Tourism 2-3 years’ related experience desired.
• Have excellent computer skills and able to learn new skills and systems quickly. A critical job aspect.
• Must be familiar with or a quick study of our SYSTEMS including Live Rez/Trust/Management, Airbnb, VRBO and more.
• 1-2 years previous front desk experience preferred.
• Excellent communication & interpersonal skills required.
• Must possess ability to multi-task and remain calm under pressure.
• Must be team-oriented, positive and a good leader who models the way to lead and motivate by example.
• Must possess efficient organizational skills.
• Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with owners, guests and co-workers.
• Must be able to handle owner and guest concerns in a tactful and caring manner and present positive win-win choices.
• Knowledge of common office machines, i.e., computers, square machines, calculators, cash registers, etc. required.
• Possesses or is able to obtain a Montana Property Managers license.

Competencies

• Communicate clearly, both verbally and in writing, with a solid attention to detail.
• Bring a keen eye for detail, organization, safety and cleanliness.
• Bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job.
• Inspire others
• Ask good questions and drill down into details to improve the business
• Process information quickly and take initiative to recommend solutions to challenges
• Stay cool under pressure by being resilient, adaptable and flexible
• Marketing Skills are a plus but not required

Questions call 406 862-3594

• Interviews Open NOW

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Paid time off

Pay may depend on skills and/or qualifications

Work Location: In person

Salary : $20