Patient Care Representative

The Company:

Pulmonary Associates of Richmond (PAR) has been around since 1974. That's over 40 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

The Position:

PAR is seeking a dynamic and enthusiastic full-time Patient Care Representative for our Waterford (Midlothian) Location.

Job Responsibilities

• Patient Check In
• Greet patients and instructing them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results ta
• Assist Medical Assistants with daily workload as time permits.
• In Sleep Lab - Assist with filling sleep study beds when there is a last-minute cancellation
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.

Qualifications:

Education: High School Diploma or equivalent. One year of front desk experience in medical practice or one year of customer service experience is preferred.

Knowledge

• Knowledge of reception tasks, clinic policies and procedures and patient paperwork
• Knowledge of customer service concepts and techniques
• Knowledge of Pulmonary Associates services

Skills

• Customer Service skills, including building rapport, showing empathy, active listening, probing, problem solving and de-escalating upset patients and visitors.
• Skill in using computer software in a Windows environment.
• Skill in using Allscripts PM and EMR, and Phreesia
• Skill in using office equipment, including multiline phone, copier and fax machine.

Abilities

• Ability to effectively communicate verbally on the phone and in writing in email and EMR messages.
• Ability to adapt to changes in policies, processes, and systems.
• Ability to work quickly while paying close attention to detail.
• Ability to use good judgment.
• Ability to establish and maintain effective working relationships with coworkers, physicians, patients, and the public.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Employer Paid Life insurance and LTD.
• Paid time off
• Vision insurance

Physical / Mental Demands:

• Sitting for long periods of time as well as occasional standing and walking.
• Manual dexterity for using a computer keyboard and office machines.
• Ability to view computer screens for long periods.
• Occasional stress related to workload and physician / patient demands.

Pulmonary Associates is an equal opportunity employer. Pulmonary Associates will not discriminate with regard to race, color, religion, sex (including pregnancy), national

origin, age, disability, veteran status, and other protected characteristics in all matters of employment.