What are the responsibilities and job description for the Spa Manager position at Purely You Aesthetic Boutique?
Seeking an energetic, reliable, professional and organized Spa Manager for our newly opened (and thriving) day spa. If you're a team player, who's responsible, with a strong work ethic looking to work in a beautiful boutique spa, we can't wait to hear from you! Customer service, front desk experience, and strong computer skills are essential. Must be able to perform multiple tasks in a front desk setting. This is a part-time position (roughly 25-30hrs) with room to grow as we expand.
Job Purpose: Serves customers by answering inquiries, scheduling appointments, managing client flow for multiple providers, check-in/check-out clients, collecting payment, key holder, fulfilling order requests, maintaining client database, end of day reports, educating clients on spa treatments, selling skincare, and retail products, assisting aestheticians and massage therapist with room change.
Job Responsibilities:
- Proven work experience as front desk coordinator or similar position, day spa or medals oexperience preferred
- Schedule client appointments, check-in/check-out, answer phones, collect payments, follow up with client inquiries, key holder
- Manage end-of-day closure reports, inventory management, and light book-keeping
- Explain spa treatments to help guide prospective clients, review and sell professional skincare
- Maintains database of client information
- The multi-functional role, supporting aestheticians and massage therapists as needed
- Ensure 5-star customer service to all guests
- Great at multitasking and willing to help and learn
- Able to accept constructive criticism and learn from it
- Assist with Social Media and marketing efforts
Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Aesthetic/Spa knowledge a plus!
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Commission pay
Work Location: One location