Business Development Representative

Overview

As a Business Development Representative (BDR) at PuroClean, you play a key role in driving revenue by building strong, lasting relationships with high-value clients and referral partners. Your primary goal is to become the trusted go-to for disaster restoration services in your territory, aligning your efforts with our mission, core values, and structured sales process.

Core Qualities of a Successful BDR at PuroClean:

• Positive, self-motivated, and enthusiastic
• A natural leader and hard worker
• Efficient, organized, and decisive under pressure
• Punctual and reliable
• Professional and respectful to team members, clients, and company property
• Team-oriented and collaborative
• Passionate about personal and team success
• Represents our company with integrity and pride in all interactions

Key Responsibilities

• Develop and maintain profitable relationships with key referral sources such as:
• Property Managers, Insurance Agents/Brokers, Adjusters, General Contractors, Business Owners, Healthcare Facilities, Colleges, etc.
• Execute 3–5 discovery (“probe”) meetings per week, logged and tracked in CRM
• Identify and secure new business through prospecting, cold calling, and outreach
• Collaborate with local managers to plan and execute marketing campaigns
• Host and coordinate educational and promotional events (e.g., CE classes, lunch & learns)
• Maintain contracts, memberships, and referral networks
• Serve as the main liaison between PuroClean and insurance-related contacts
• Maintain clean and organized vehicles and workspaces
• Support teammates by sharing industry knowledge and best practices
• Use provided software tools effectively in your daily workflow

Sales Process & Expectations

Schedule:

• 40-hour workweek, flexible based on events, appointments, or seasonal demands

Expenses:

• Use location marketing budget responsibly to build high-quality client relationships
• All expenses must be pre-approved and documented; larger expenses (over $250) must be approved through the Accounts Payable process
• Budgets will be reviewed quarterly and may be adjusted accordingly

Territory & Prospecting Duties:

• Build and maintain a list of up to 250 target contacts (to be refined over time)
• Visit each contact at least once per quarter, always with a meaningful interaction
• Follow up with clients on every referred job, adjusting frequency per client preference
• Track all sales visits and meaningful conversations in CRM, tagging your direct report
• Focus on 100–150 high-value, active relationships that consistently generate work
• Create and maintain sales routes targeting a mix of verticals (e.g., insurance, property management, healthcare, education, commercial, residential)

Reporting & CRM Usage:

• Share your weekly calendar with your VP of Sales
• Log all visits in CRM with detailed notes — no “drop-offs” without engagement
• Regularly identify and prioritize decision-makers within your territory
• Come to each weekly meeting with a brief report on wins, updates, and challenges

Presentation & Professionalism

• Maintain a clean, professional appearance appropriate to the activity or event
• Business casual is expected for client visits and professional appointments
• Attire may vary appropriately for specific events (e.g., golf outings, volunteer days)
• Follow all dress and conduct policies as outlined in the employee handbook

Compensation: Commission & Bonus Structure

• Up to 3% commission on the gross estimate/invoice for referred jobs performed by PuroClean
• Commission is paid monthly, after the job is paid in full and closed out
• A job is commission-eligible if: 1) The referring contact is assigned to you in CRM; 2) You have logged activity/visits with the contact within the past 90 days; 3) A commission report must be completed and approved.
• Base Salary.
• Bonus eligible upon achieving volume targets.

Final Notes

• At PuroClean, success is about more than just numbers. It’s about building trust-based relationships and becoming a valued resource in moments that matter. Our team is driven by integrity, loyalty, quality, and teamwork — and we’re looking for BDRs who are just as committed - If this sounds like you, we’d love to hear from you.