Service Scheduler

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Pye-Barker Fire & Safety – the largest fully integrated and full-service fire protection, life safety and security services provider in the United States – has acquired Seacoast Security. Seacoast Security is proud to be part of the Pye-Barker family.

The Service Scheduler is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Compensation: $20.00 - $25.00 per hour, based on experience

Essential Duties & Responsibilities: 

• Serves as main liaison for service manager, customers, and field technicians.
• Scheduling service appointments for our service technicians
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Perform other duties assigned by management.
  
  

Education/Qualification: 

• High school diploma or equivalent required
• Advanced proficiency in scheduling software preferred
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
  
  

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
  
  

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Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short term disability
• 401K with employer match
• Paid vacation and company holidays
• Company vehicle (if job applicable)
  
  

Pye Barker Fire and Safety is an Equal Opportunity Employer