What are the responsibilities and job description for the NOC Analyst I position at Pyramid Consulting, Inc?
Immediate need for a talented NOC Analyst I. This is a 06 months contract opportunity with long-term potential and is located in Charlotte, NC (Hybeid). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-45640
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
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Job ID:24-45640
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Monitor, manage, and maintain all edge network devices, performance, and quality across the client network (e.g. telecom circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms).
- Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
- Troubleshoot and repair client’s voice implementations, TDM, Converged, VOIP, SIP, and QoS
- Update assigned tickets, escalating to various carriers and personnel as required until completion.
- Monitor and ticket all alarm events while maintaining a high level of accuracy
- Create and triage trouble tickets, including remote testing.
- 20%
- Communicates daily with many departments within the client, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
- Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages.
- Stay up to date on organizational SOPs. Perform other duties assigned by the NOC Management team.
- Key Skills:Network Operation Support , Customer Service, Event Management and Incident Management, network devices, IP, and Ethernet networks .
- High School Diploma (or) equivalent required. Associate degree (or) Bachelor's degree preferred but not required.
- Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Client, Fortinet, VeloCloud, etc.)
- Minimum of 1-2 years of experience working in a network operations support role.
- Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
- Top Must Haves: Open availability (schedule not yet determined), customer service/customer-facing experience, some NOC/troubleshooting experience.
- Ability to resolve Tier 1 network incidents quickly and effectively while communicating in an empathetic manner with our customers.
- Self-awareness and willingness to escalate issues and follow up to ensure incident resolution. An analytical mindset that appreciates solving problems.
- Good computer and written/verbal communication skills, solve problems effectively and possess the ability to take on new, demanding challenges.
- Demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
- Working knowledge of the following technology:
- Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
- Network design, Routing, DNS, IP Subnetting
- TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
- Proxy Server and Firewalls
- Q-in-Q / s-tag / c-tag
- Routing protocols and technologies
- Voice implementations, TDM, Converged, VOIP, SIP and QoS.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#cha
Salary : $17 - $18
