Director of Housekeeping

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description

Welcome to W Chicago - City Center, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees.

At W Chicago - City Center, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - City Center. Take the first step towards a rewarding career by applying today.

Overview

Provides direct leadership and guidance to staff to ensure that highlevel of cleanliness, quality and service is achieved and maintained.

Essential Duties And Responsibilities

Maintain a high level of cleanliness in assigned areas. Participate in staff selection process.� Interview candidates as needed.� Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition:

• Assign personnel to established work areas or project duties
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensure that staff receive proper orientation, initial training and ongoing education
• Ensure duty lists are revised and current at all times.� Review duty lists with regular and relief associates periodically
• Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals
• Proactive approach to identifying and correcting facility quality assurance concerns.� Timely follow-up is required
• Attend and participate in departmental staff meetings on a schedule basis.� Attend ongoing staff development and training courses as offered by company and facility
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
• Discipline associates when necessary according to progressive disciplinary guidelines
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
• Keep records and appropriate log books current and maintain all necessary documentation.� Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
• Participate in facility Quality Assurance Program as required.� Ensure high quality percentage of clean is maintained in areas of assignment.� Perform Quality Assurance Inspections as assigned.
• Assign equipment to staff.� Monitor daily equipment use, cleaning and maintenance.� Ensure that all equipment is clean and professional in appearance at all times
• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.� Prepare disciplinary action notices and conduct follow-up as required.� Conduct disciplinary meetings with associates with guidance from appropriate assistant director
• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
• Participate in associate performance evaluations and make recommendations as needed.� conducts associate performance evaluations with guidance and approval from appropriate assistant director
• Participate in department safety and maintain a safe work environment at all times.� Report all unsafe equipment and acts to appropriate assistant director
• Assure that the integrity of security at the facility is maintained at all times
• Handle special requests or projects and perform other duties as assigned
• Assist housekeepers on an as needed basis
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times
  
  

Qualifications

EDUCATION:

High school diploma or equivalent.� One�year supervisory experience in housekeeping or service-related field with high customer/client contact required.

Computer Skills

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.� The requirements listed below are representative of the knowledge, skill and/or ability required.� Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively in written format and oral presentations
• Ability to multi-tasks and establish priorities
• Ability to maintain organization in a changing environment
• Exhibits initiative, responsibility, flexibility and leadership
• Possess a thorough knowledge of contract administration and office procedures
• Ability to use working knowledge of working environment to meet established goals and objectives
  
  

Compensation Range

The compensation for this position is $75,000.00/Yr. - $95,000.00/Yr. based on qualifications and experience.