What are the responsibilities and job description for the Front desk supervisor position at Pyramid Global Hospitality?
Overview
What you will have an opportunity to do : Front Desk Supervisors play an integral role in ensuring that each of our customers have an exceptional experience.
This role is responsible for positive guest interactions while interacting with guests in a friendly and efficient manner, supporting and stepping in to assist agents in challenging situations, providing guidance and encouragement.
They must also be knowledgeable on providing guest room information, resort information, special events happening at the resort and the area to guests at all times.
Front Desk Supervisors have an active role supporting our Front Office Manager with day-to-day operations, along with other Front Office leaders and team members.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role : Help guests discover their Wanderlust experience Assist the Front Office Manager with day-to-day operations.
Guide and train Front Desk Agents. Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and WOW guests through recovery when things aren’t quite right Promote and sell special hotel programs.
Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies.
Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed. Your Environment : Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface flooring.
Qualifications What are we looking for? The right person will be show excellent customer service skills, must be passionate about service and should thoroughly enjoy creating excellent experiences for our customers.
In addition, the right candidate match should have or be able to : Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred Previous supervisory experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations.
Last updated : 2024-05-13