What are the responsibilities and job description for the Field Service Technician position at Quadient?
Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
In this dynamic role, you'll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field. Your duties span from initial setup to continuous support. By skillfully merging technical expertise with exceptional customer service, you'll guarantee optimal equipment performance and foster long-lasting customer relationships, ultimately boosting both satisfaction and profitability for the company.
Your role in our future
Harness your passion for technology. Apply now.
This position has an hourly pay range of:
$19.38-$29.09
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
In this dynamic role, you'll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field. Your duties span from initial setup to continuous support. By skillfully merging technical expertise with exceptional customer service, you'll guarantee optimal equipment performance and foster long-lasting customer relationships, ultimately boosting both satisfaction and profitability for the company.
Your role in our future
- Travel to customer sites for equipment installation, upgrades, and servicing.
- Diagnose and troubleshoot technical issues swiftly, ensuring optimal equipment functionality.
- Collaborate closely with customers, offering tailored technical solutions and recommendations.
- Provide comprehensive training on equipment operation and maintenance to empower customers.
- Conduct routine maintenance and testing to uphold equipment reliability.
- Manage inventory and document technical issues for swift problem resolution and customer satisfaction.
- Collaborative Team Player: Excel in teamwork, prioritizing customer satisfaction.
- Technical Aptitude: Preferably possess basic electro-mechanical and computer skills; training provided.
- Tech-Savvy: Embrace cutting-edge technologies and enjoy hands-on tasks.
- Broad Experience: Previous knowledge in copier machines, printers/scanners, ATMs, PCs, appliances, HVAC systems, vending machines, and servo-controllers is advantageous.
- Customer-Centric: Demonstrated 1-2 years of direct customer service experience.
- Qualifications: Hold a valid U.S. Driver's License and possess a High School Diploma or GED.
- Physical Capability: Ability to lift up to 50 lbs. (dual lift up to 150 lbs.).
Harness your passion for technology. Apply now.
This position has an hourly pay range of:
$19.38-$29.09
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
- This includes being an Affirmative Action Employer in the United States.
Salary : $19 - $29
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