Registered Nurse - Team Lead

Registered Nurse - Team Lead Abington, PA Pay From : $34 per hour MUST : The Registered Nurse or Licensed Practical Nurse must have experience : Minimum 5 years recent clinical experience in a physician office Strong communication skills Focused on compliance CPR certified Registered Nurse license in Pennsylvania Supervisory or leadership experience required Electronic Medical Records experience DUTIES : Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed Creates the schedule for employees and responds to time off request Oversee the daily operations as well as patient flow Develops educational and training opportunities for the staff Works with unhappy patients to get to a resolution Manages all training of new clinical employees Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role Consistently meets productivity, schedule adherence, and quality standards as set by the practice Utilizes all resources and guidelines at his / her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel Accurately documents symptoms / complaints, nursing assessment, advice provided and patient / caller response Other duties as assigned Quadrant is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .

Salary : $34