What are the responsibilities and job description for the Call Center position at Quadratec?
Quadratec is the expert Jeep® parts and accessories Omni-channel retailer and wholesaler. Our obsession with Jeeps is borderline outrageous. The only thing we care more about than Jeeps is creating a mind-blowing customer experience.
Quadratec is currently recruiting and interviewing for a knowledgeable and reliable Contact Center Specialist to join our fast-paced contact center. Ideal candidates will be the liaison between our company and its customers. The successful candidate will be able to accept ownership for effectively solving customer issues, take orders, and keep customer satisfaction at the core of every decision and behavior.
Education and Experience:
- 3 years of customer service experience preferred but not required
- High School Diploma or equivalent
Required Knowledge, Skills and Abilities:
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills with the majority of your time focused on inbound calls
- Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
- Jeep Enthusiast/Automotive Experience a plus
Duties and Responsibilities:
- Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best in class service to the Jeep® community
- Meet personal/team qualitative and quantitative targets
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Quadratec is an EOE.