Salesforce Support Specialist

Job Description

We are seeking candidates in Tampa to work a hybrid schedule, Remote candidates will not be considered

The primary function of the Salesforce Support Specialist role is to maintain and support our Salesforce platform. This role will be responsible for providing operational support, and maintenance of Salesforce and associated integrated applications.

Duties And Responsibilities

• Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership.
• Contribute to the systems documentation and technical maps.
• Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality.
• Handle user support tickets related to the platform.
• Assist with new user and ongoing user training.
• Participates in Scrum ceremonies.
  
  

Experience Required

• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
• Familiar with Salesforce Flows and APEX code.
• Ability to use Microsoft Excel to assess, manipulate, and analyze data.
• Ability to troubleshoot and perform Root Cause Analysis on application issues.
• Proven ability to think critically, analyze data, make tough decisions, and solve complex problems.
• Ability to effectively cope with change and ambiguity to find ways to advance work and projects.
• Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization.
• Exceptionally organized, adept at time management and prioritization.
• Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance.
• One year of experience preferred with sales cloud.
  
  

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.