What are the responsibilities and job description for the Client Success Specialist position at Quality Care?
Job Title: Client Success Specialist
About Us: Quality Care Lawn has been serving the Iowa City and Cedar Rapids area since 1980. We have a great reputation for quality service. We are a fast-growing lawn care company in the corridor and are a fun and friendly place to work. If you have a positive attitude and take pride in your work, you would be a great addition to the team!
Job Summary: Our Client Success Specialists are the voice of our company, responsible for preserving and maintaining customer relationships. Primary responsibilities include customer service through phone and email and becoming a master of the products and services offered. Along with additional administrative office duties.
Primary Duties and Responsibilities:
- Answer and direct phone calls, emails, and correspondence to appropriate staff.
- Assist and monitor all communications to ensure timely response to client inquiries and commentary.
- Process customer payments, assist with collection efforts, and occasionally prepare bank deposits.
- Create and maintain in our client database software new client services, commercial maintenance contracts, and new leads.
- Scheduling and maintaining routing for Lawn Health Care applications and notifying customers of upcoming services.
- Prepare, extract, and compile reports as needed for management and supervisory staff.
- Greet clients and perform reception and customer service responsibilities to walk-in guests.
- Assist with general administrative office maintenance duties including, marketing, maintaining supplies, appointment scheduling, and light cleaning.
- Other duties as assigned/required.
Required Qualifications and Skills:
- High school diploma.
- 1 years of customer service experience.
- A “can-do” attitude and enthusiasm to assist with a wide range of products and services.
- Must be able to work independently and as part of a team.
- Able to adjust priorities as situations require.
- Must have excellent written and verbal communication skills and attention to detail.
- Experience with Microsoft Office, and cloud-based applications.
- A pleasant and professional telephone manner and enthusiastic personality.
- Very strong organizational and prioritization skills.
Physical Requirements:
- Must be able to perform the following physical activities: sitting for long periods of time, reaching, grasping, talking, hearing, and repetitive motions.