Technical Support Engineer

We are looking for an outgoing and dynamic Technical Support Engineer to contribute to the successful support, operation, and delivery of business-critical applications and networked business resources for our end-users and the enterprise. The Technical Support Engineer will be responsible for providing ongoing support, provisioning, and maintenance of user-facing and internal QES business operating resources. Collaboration with the infrastructure team is essential, as the Engineer will work with existing ERP and business solutions, as well as new implementations, ensuring alignment with user needs and overall business objectives. Daily tasks will primarily involve provisioning, support, and maintenance of systems and resources.

At QES, we believe in fostering a culture of collaboration and prioritizing the needs of others. We emphasize a work-life balance and value both professional excellence and personal well-being. Every individual we serve is considered a valued customer, and their satisfaction is paramount.

Responsibilities:

• Ensure 24x7 availability of QES production and ERP systems user availability.
• Implement and maintain Microsoft Azure / Autopilot / Intune, WSUS and/or other solutions as needed.
• Analyze user tickets, requests, issues, and perform routine corrective and supportive actions.
• Monitor, optimize and allocate user facing systems and resources required for QES operations.
• Safeguard company data against accidental or unauthorized damage, modification or disclosure.
• Assist in the provisioning and application of redundant systems and procedures, for HA and DR.
• Document and maintain documentation of singular and repeatable processes and solutions.
• Provide user training and address user-facing system-related inquiries.
• Support general Infrastructure team initiatives as needed.

Qualifications:

Key Skills and Competencies Needed

• Experience in troubleshooting user resources, systems preparation, and system imaging.
• Prior experience working in a fast-paced business environment.
• Excellent communication skills and a courteous demeanor.
• Experience and/or familiarity with ERP systems and solutions is a plus.
• Proficiency in Microsoft Windows server core services, features, and endpoint management solutions.
• Knowledge of or experience with most of the following technologies and concepts:
  Antivirus solutions, Support ticketing processes, Office 365, Active Directory, VPN, SSL, FTP, AWS, Azure (Entra), MS Teams, MFA solutions, Windows and MAC desktop OS management.
  Of specific interest is Autopilot and Intune
• Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative or proactive measures.

Minimum Qualifications

• At least 2  years of experience performing system and custom application maintenance while supporting infrastructure and operations in a high SLA production environment.
• Demonstrable skill within the Microsoft product ecosystem, including Azure, Entra, AD, Core services, WSUS, AutoPilot and Intune etc.
• Strong familiarity with networking and general network elements
• Strong understanding of IT systems and infrastructure
• Ability to diagnose and resolve technical issues efficiently.
• Aptitude for conveying technical concepts to non-technical users effectively.
• Dedication to working effectively in a team environment.

Personal Attributes

• Analytical and adaptable problem solver and troubleshooter
• Responsive, collaborative, and adaptable Team member.
• Should be a highly motivated self-starter and contributor.
• Strong interpersonal, verbal, and written, communication style.
• High degree of personal integrity and ability to maintain strict confidentiality.
• Commitment to upholding and promoting the organization’s values and philosophy, particularly regarding corporate ethics, integrity, and priorities.
• Ability to work without supervision on short-term projects.
• Results oriented with keen attention to detail.

·         Dedication to providing exceptional customer support.