What are the responsibilities and job description for the Logistics Coordinator position at QUALITY FREIGHT LOGISTICS INC?
If you’re a problem-solving, multitasking expert with excellent communication skills, you could be a perfect fit for this open position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. If you are familiar with dispatch systems, data entry, customer service, and creating work schedules, QFL wants to talk to you! If this sounds like the perfect fit, please apply now! The job location is in Wixom, Michigan. Workday is a staggered start shift between 7 AM and 9 AM. Commission and bonuses will bulk up this starting salary.
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Responsibilities
- Schedule service calls for customers and field teams
- Track each shipment through direct contact with the driver following a tested and proven Dispatch and Tracking Protocol
- Communicate with customers and field teams about service details and special requests
- Prepare digital documents for dispatch
- Monitor service calls and arrival times
- Record customer complaints and service tech notes
- Plan and adjust service calls when necessary
Qualifications
- High school diploma or GED required
- 1 years of experience as a service dispatcher is preferred but not required, will train the right candidate
- Experience working in a customer-oriented atmosphere
- Experience working with people under stressful and dynamic conditions
- Exceptional communication skills, customer service oriented, well organized, and strong interpersonal communication ability
Welcome to QFL!
Where Every Day is an Opportunity to Excel
Welcome to Quality Freight Logistics (QFL), where every day is a mission to revolutionize the logistics sector. We are passionate about delivering exceptional supply chain solutions that consistently exceed client expectations. Our core values and state-of-the-art Dispatch and Tracking Protocol ensure seamless equipment delivery anytime, anywhere.
Ranked in the Inc. 5000 List for fastest-growing private companies in America, we didn’t get to where we are today by kicking back. We are a team of dedicated employees who thrive in a collaborative environment.
Although we work hard, we know how to treat our team. From monthly employee appreciation events to generous year-end bonuses and year-long prize giveaways, we understand that an appreciated staff = happy customers…and strive for both.