What are the responsibilities and job description for the Customer Service Representative position at Quality Glass and Mirror Services?
We are hiring for our operations team at Quality Glass and Mirror Service. We are a high growth, market leader in glass fabrication and installation in the greater Omaha Area. As a member of our operations team at Quality Glass, you will be directly engaged in customer service, processing orders, supporting purchasing and invoicing, and supporting our production teams. Quality fabricates industry-leading glass products for interior and exterior applications for a variety of projects across commercial, residential, and education customers. This role requires a desire to learn, attention to detail, and a commitment to delivering outstanding results – our name is our reputation, and we take Quality seriously.
In this role you will:
- Process customer orders received via phone and email and acknowledge order status with customers
- Manage a high volume of communication from customers via phone and email
- Work collaboratively with the wholesale operations team to meet customer and production needs
- Learn to quote standard and customized customer orders in support of the sales team
Background and Experience Required:
- Effective communication skills and the ability to interact professionally with customers and team members
- Attention to detail and a commitment to delivering high-quality work
- Excellent problem-solving skills and the ability to troubleshoot customer service issues
- Strong working knowledge of and experience with Microsoft Word, Excel, and Outlook
Preferred experience:
- Prior work experience in the glass industry or knowledge of different types of glass and aluminum products, including tempered, laminated, insulated, and decorative glass
- Experience with process improvement or improving efficiency of high-volume tasks through automation
We provide a highly competitive compensation, including bonus opportunities, a positive work environment, career growth opportunities, and a leading benefits package, outlined below. By joining the Quality Glass team, you will have an opportunity to help create the highest quality glass work in the Midwest. Successful employees in this role will have an opportunity to grow into management roles as your experience and expertise grow.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance (optional)
- Life Insurance
- 401k with company match up to 4%
- Paid Time Off
- Employee discounts
- Accident Insurance (optional)
Work Environment:
This is a full-time role that requires you to be in person five days per week