What are the responsibilities and job description for the Front Desk Agent position at Quality Inn, by Choice Hotels?
Job Summary
Open availability required, We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. The ideal candidate will be the first point of contact for guests, ensuring a positive experience from check-in to check-out.
Duties
- Greet guests upon arrival and provide them with information about services and amenities
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred
- Strong communication skills with the ability to interact effectively with guests and team members
- Proficiency in multilingual communication is a plus
- Knowledge of hotel management systems and night audit procedures is advantageous
- Excellent customer service and problem-solving skills
Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests in a dynamic hospitality environment.
Job Type: Part-time
Pay: $16.28 - $17.50 per hour
Expected hours: 16 – 24 per week
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Wenatchee, WA 98801 (Required)
Ability to Relocate:
- Wenatchee, WA 98801: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18