General Manager

Job Description

Do you enjoy working with other highly skilled and motivated individuals?

Are you always trying to improve and succeed in your life and in your career?

Do you have a positive attitude and outlook on life?

Do your friends and family consider you an outgoing individual?

Are you ready to be a part of a winning team?

If you answered yes to all of the above, we may be looking for you!

Please be sure to complete the phone screen assessment if you are serious about this position!

JOB PURPOSE

The role of the General Manager is to serve as a liaison between our customers and our installers. This position is responsible for customer service, consultations, sales, estimates, as well as project and team management. The individual hired for this position is a team player who enjoys working with customers and team members; excellent communication and a positive attitude is vital for this position.

DUTIES & RESPONSIBILITIES

• Use comprehensive knowledge of companies’ products and services to be able to do sales, give estimates, schedule appointments, and manage projects.
• Learn company procedures and policies and be able to implement them in day-to-day operations.
• Create efficiencies in planning projects, scheduling, and assigning tasks.
• Greet customers in a timely, professional and engaging manner in person and over the phone.
• Shows commitment to success of company by continuously looking for ways to improve personal skills and the company as a whole.
• Manages the team by setting goals, monitoring performance, supporting training and development, and conducting performance reviews.
• Ensures every invoice is sent upon completion of job and every invoice includes all billable hours as well as all services and products that were completed.
• Increases profitability by doing thorough quality inspections, as well as managing team hours and inventory.

OUTCOMES OF POSITION

• Every customer is taken though appropriate check-in and out process and offered all applicable upsells and is recommend a genuine cross-sale.
• 12 positive customer online reviews per month are generated by asking customers for online reviews and following up with them. Customers will be eager to leave positive feedback because they were given a 5 star personalized customer experience.
• The shop is functioning properly without owners present because General Manager fully understands daily workflow, team members timelines on projects, project deadlines, scheduling, pre-planning for projects, quoting, common problems that arise, and how to handle customer complaints/issues.
• Documents, follow-up notes, schedule, accounts receivable and project notes are organized and accessible.
• The General Manager keeps schedule filled, even in slow times because they know how to leverage power base of customers and follow up on sales in the pipeline.

QUALIFICATIONS

• High School Diploma
• Valid drivers license and auto insurance
• Proficient with MS Word, Excel, Facebook, Instagram
• Ability to positively and proactively handle customer concerns
• Ability to quickly learn new procedures and processes
• Ability to work independently and as a team member
• Excellent communication and interpersonal skills
• High level of reliability, accountability and initiative
• Willingness to work flexible hours
• Experience with Adobe Creative Suite is a plus
• Customer Service and/or Sales experience
• Experience handling multiple phone lines is a plus
• Must be willing to learn new skills and take on new responsibilities as they grow with the company

CORE COMPETENCIES

• Enjoys talking to people
• Confident
• Flexibility/adaptability
• Integrity
• Self Discipline (follow through on commitments)
• Analytical skills/ Strategic thinking
• Enthusiasm
• Organization/ Attention to detail
• Proactivity
• Openness to criticism and ideas
• Communication
• Teamwork

ABOUT THE COMPANY

Quality Tinting & Signs has been in business on the Central Coast for 22 years and has served over 25,000 customers. We specialize in signs and graphics, and have helped some of the largest companies in the county with their branding. Businesses like Coast BMW, Straight Down, Cal Poly, and Idler's Home trust Quality to get the job done right and value the customer experience that we offer. In addition to signs we have led the industry in window film installations since our inception in 2000, working for big box stores and small businesses alike. We have installed security film, privacy film, and solar film for Starbucks, T.J. Maxx, French Hospital, Sprint, Sunrun and many more.

Our company is rapidly expanding and we need highly motivated individuals who want to be a part of a growing success. The ideal candidate for our company is reliable, professional, eager to learn, and enjoys working with customers. We want invest in a team player who desires a position with longevity and genuinely wants to contribute to the success and growth of our company. A good fit for our company would see their position as a career path and opportunity to obtain invaluable business experience.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Employee discount

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Administrative experience: 3 years (Preferred)
• Management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• San Luis Obispo, CA 93401: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000