Business Systems Analyst

Job Overview:

We are seeking an experienced and highly skilled Business Systems Analyst to join our dynamic team. The ideal candidate will have a strong background in Insurance domain experience is a must-Property, casualty, workers compensation claims, etc.

Key Responsibilities:

Business Requirements Gathering:

• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

System Analysis and Design:

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.

Project Implementation:

• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

Stakeholder Communication and Support:

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

Data Management and Reporting:

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making. Continuous Improvement:
• Stay updated on industry trends, best practices, and emerging technologies
• Proactively identify opportunities for process improvement and lead initiatives to optimize Quality Assurance C UAT Leadership:
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

Product Launch C Post-Launch Support:

• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders. Compliance, Risk and Compliance:
• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Qualifications:

• Bachelor’s degree in information technology, Business, or related field.
• 3-5 years of experience as a Business Systems Analyst or in a similar role.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana).
• Strong Root Cause Analysis skills
• Strong understanding of business processes and ERP/CRM systems.
• Excellent problem-solving, analytical, and communication skills.
• Experience with SQL and data visualization tools a plus.
• Insurance domain experience is required-Property, casualty, workers compensation claims, etc.

Key Competencies:

• Analytical Thinking: Ability to understand complex business needs and translate them into technical solutions.
• Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
• Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion.
• Adaptability: Open to learning and adapting to new systems, technologies, and business
• Ability to work independently but in a collaborative manner
• Ability to handle complex aspects of the projects
• Work with cross functional teams
• 5 years of related experience

Why QualiZeal?

• Award-Winning Workplace: Certified as a Great Place to Work® and recognized by ET NOW as the Best Organization for Women in 2025.
• Proven Engagement: Industry-recognized client and employee Net Promoter Scores (NPS).
• Growth-Focused Culture: Equal-opportunity employer with a strong emphasis on leadership development, training, and continuous learning.
• Flexible & Supportive Environment: We value empathy, recognize contributions, and support work-life balance.
• Transparent Leadership: Open-book management with a collaborative, inclusive approach.
• Rapid Growth: 850 professionals strong and on track to reach 3000 employees — an exciting time to join.

About QualiZeal:

QualiZeal is North America's fastest-growing independent digital quality engineering services company. With a diverse portfolio of digital transformation services encompassing Quality Engineering, Digital Engineering, Advisory and Transformation, and Emerging Technology Testing, QualiZeal empowers organizations of all sizes globally to achieve quality excellence and sustainable market leadership. Trusted by 70 global enterprises and with a headcount of 850 elite software quality engineers, QualiZeal is pioneering AI-enabled Quality Engineering innovation. QualiZeal has consistently maintained an outstanding client Net Promoter Score (NPS) of over 75, reflecting its unwavering commitment to client satisfaction and service excellence.