Desktop Support Technician

Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician for the Commonwealth of Kentucky's Commonwealth Office of Technology's Northern Field Services Branch (District 1 & DOC).

JOB DESCRIPTION

We are looking for a contractor to work at the prisons in LaGrange, KY. This position will be stationed at Kencuky State Reformatory but they will assist in covering the other three prisons (KCIW-women, Luther Luckett and Roederer) for vacations, sick days, etc. Along with desktop duties which include working on tablets, desktops, laptops, printers, copiers, and phones, the candidate may be required to assist with security cameras, servers, and network switches.

The candidate must be able to pass a DOC background check and extensive drug test prior to starting. Start date will be October 4. DOC holds training once a month, but it can last up to three weeks. The first week is prison specific but there is also a two-week new employee orientation (NEO) which is mandatory before they start working as a tech. It teaches them how to work, adapt, and conduct themselves in a prison atmosphere. This position provides desktop support to the DOC staff, but they will interact or be among the inmates as they are used for work detail, etc. Interviews will be on Sept. 9 & 10 via TEAMS.

SKILL SET COMPARISON

Required: Very knowledgeable and experienced with a high aptitude for customer service.

Required: Candidates will need to work on desktops.

Required: Candidates will need to work on laptops.

Required: Candidates will need to work on tablets.

Required: Candidates will need to work on copiers.

Required: Candidates will need to work on any type of mobile device.

Required: The candidate may also assist with server support.

Required: The candidate may also assist with switch support.

Required: The candidate may also assist with wiring.

Preferred: Prior work in a ticketing system is a plus, but not a must.

Job Types: Full-time, Contract

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Desktop Support: 2 years (Preferred)
• Windows: 2 years (Preferred)
• Troubleshooting: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No