Desktop Support Engineer

POSITION HOURS: 8:00 am – 5:00 pm Monday through Friday. Some Saturdays are required.

REQUIREMENTS:

• 1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills.
• Excellent customer service skills.
• Excellent Attendance is required for this position.
• Customer service skills and temperament.
• No foul, abrasive, or condescending language used over the phone.
• No argumentative demeanor.
• Takes ownership, not defensive about blame.
• Empathetic.
• Patient with upset and/or angry customers.
• Good Communication Skills.
• Critical thinker.
• Trainable.
• Self-starting and Initiative.
• Able to simplify explanations so that the customer understands.

PREFERRED SKILLS:

• Experience in customer service-oriented workplace.
• IT experience and knowledge in the following.
• Desktop Support (Onsite and remote).
• Windows 7 and 10 Operating System.
• Mapping network drives.
• Global Protect support.
• General NAS knowledge.
• Office Suite (particularly Outlook 2013 or higher).
• Application knowledge (adobe, java, etc).
• ServiceNow Ticketing System experience and knowledge base writing.
• Experience in phone center and/or helpdesk work.
• Experience working in a lively and ever-changing environment (adaptability).
• Experience working with, and as an active part of, a lively team (team player).
• Multi-tasking ability.
• Documentation skills (clear, concise).
• Experience with Active Directory (our most used tool to reset passwords).
• Experience with remote support or desktop support.

The position will be located at the Data Center in Frankfort KY and involves a cubicle environment. The building is cleaned and sanitized twice daily.