What are the responsibilities and job description for the Community Manager position at Quantum Leap Property Management?
The Company:
Quantum Leap Property Management is a rapidly growing company with a lot of opportunity. We are based in Austin, Texas and our portfolio currently includes communities in Austin, Round Rock, and San Antonio.
Our mission is to cultivate a culture of belonging where both our communities and our people are well cared for. Through positivity, open communication, commitment to quality and our dedication to creating fun every day, we create spaces that feel like home.
Our culture of care extends to every part of the Quantum Multifamily Group. This translates to safe and profitable investments for our partners, a positive and purposeful workplace for our employees, and a dedication to giving back to the communities we serve.
We are looking for service-oriented individuals who are passionate, motivated, hard-working, and effective!
The Position:
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player. We are looking for a creative thinker with a marketing mind! We are looking for someone with great resident retention skills, marketing and an outside the box thinker!
Responsibilities:
- Supervise leasing and maintenance activities to ensure compliance with company policy
- Analyze performance and trends to develop and implement monthly marketing plan
- Train, motivate and supervise all on-site staff in order to achieve operation goals
- Conduct employee orientation and training, ongoing formal and informal performance evaluation, review and approve timesheets, instruct and advise on-site staff of employee procedures and guidelines
- Facilitates disciplinary action and documentation up to and including termination of employment if necessary
- Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed
- Enforce safety policies, regulations and OSHA compliance
- Secure bids for repairs and replacement work beyond capability of staff
- Provide excellent customer service while maintaining the highest standards for resident service
- Adhere to the financial goals of the owner
- Complete month-end and year-end reporting as required
- Provide narrative of all monthly expense variances /- 10% per line item
- Ensure that property operations are compliant with all applicable regulatory requirements
- Build and maintain a reputable online presence through social media that positively reflects the community and its current residents and draws in future residents
Qualifications:
- Three plus years of related multi-family property management experience
- Experienced with MS Office Suite including Word and Excel
- Experience with Resman a plus
- Strong leadership and management skills are essential
- Team player, professional, effective communication skills
- A current, valid driver license is required
Why you want to join our team?
- Medical Insurance
- Dental, Vision and Supplemental Insurance
- Wellness Initiatives and Incentives
- Competitive PTO package with additional paid time off for volunteering
- Paid day off for birthday
- Weekly team lunches provided
- Employee Rental Discounts
- Employee Referral Program
- Performance-based bonuses
Employment with Quantum Leap Property Management is contingent upon successful completion of a background check, drug test and possessing a valid driver’s license.
Quantum Leap Property Management is an Equal Opportunity Employer.
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