What are the responsibilities and job description for the Commercial Insurance Customer Service Representative position at QUANTUM SOURCE INSURANCE GROUP LLC?
We currently have a position available in our completely renovated Pittsburgh office for a highly organized Customer Service Representative with excellent communication and problem-solving skills.
We are a rapidly growing company offering both commercial and personal lines insurance. With over 25 insurance companies we represent, we have a policy to fit most businesses and individuals at the most competitive premium. Our tremendous growth has created a need for additional Insurance Agents / Client Service Representatives. Our organization is very demanding, very goal-oriented, and we only seek highly driven and motivated individuals.
At Quantum Source Insurance Group, we value and seek committed team players that possess outstanding customer service skills and a sincere desire to meet the needs of our customers.
Job responsibilities include:
- Answering incoming phone calls from existing and prospective clients, assessing their needs, and provide solutions as needed
- Help sales team rate new policies through our agency carrier portals when needed
- Cross-sell products to existing clients
- Process endorsements such as vehicle additions, driver additions, etc.
- Process renewals on our existing book of business each month
- Maintain detailed and accurate database of client information using our agency management system
- Other duties as assigned
- We must stress that this is a high energy, fast moving company. The ability to multi-task and stay organized is vitally important.
Qualifications:
- Active Pennsylvania Property and Casualty License
- At least one-year commercial insurance experience
- College degree preferred; high school diploma required
Benefit Conditions:
- Waiting period may apply
Communication method(s) used:
- Phone
- Chat
Schedule:
- Monday to Friday
Work Remotely
- Can be considered
Job Type: Full-time
Salary: $40,000 - $50,000 plus unlimited commission potential
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
COVID-19 considerations:
To ensure the safety of our employees our office is cleaned nightly by our building's cleaning service which uses hospital grade cleaning solutions. We also do a team deep clean of the office once per week.
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 2 year (Preferred)
License/Certification:
- Property and Casualty License (Preferred)
Work Location: In person and remote as needed
Flexible work from home options available.
Salary : $40,000 - $75,000