Head Teller

Queenstown Bank is Celebrating 125 Years of Community Banking!

 Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

This position is responsible for performing daily operations and supervision of the Tellers and Teller Line; managing the vault, ATM supply and monthly, nonscheduled audits of the other Tellers; processing a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments; preparing daily settlements of teller cash and transactions according to branch procedures; greeting customers, delivering prompt and efficient service and providing information about bank products and services; following all required security procedures and policies; promoting business for the Bank by referring customers to appropriate staff for new services.

Duties and Responsibilities:

• Maintains an accurate record of the vault including counting, balancing, receiving, and dispensing of currency and coin to branch staff, preparing and processing incoming and outgoing cash shipments.  
• Maintains the ATM including settling, balancing, troubleshooting, and ensuring PCI compliance, adequate cash levels and uptime. 
• Balances and reconciles teller differences, item processing reports, and branch cash totals. 
• Cashes checks, savings withdrawals, U.S. Savings Bonds, accepts loan payments, utility payments, makes cash advances, handles change orders, issues Official checks. 
• Confirms all necessary documents are properly authorized, are in proper form and are within authorized limits.
• Makes decisions when questionable items are presented for cashing.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Handles account servicing requests including stop payment requests, wire transfers, foreign currency orders, foreign check collection, cash advances, dormant account reactivation, address changes, travel notifications, research, and ATM/Debit card orders.
• Provides effective customer service by answering customer questions and troubleshooting issues with ATM/Debit cards, online banking and other account related issues.
• Participates in the branch opening and closing procedures and adheres to established security practices to ensure safety of the branch, staff and customers.  
• Recognizes opportunities to cross-sell the Bank’s other products and services, refers customers to appropriate staff as needed.
• Complies with and works towards branch goals to achieve or exceed branch growth potential. 
• Leads and supervises Tellers and Teller Line operations
• Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules.
• Adheres to Company’s Safety and Security Policies and Procedures
• Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance

• Performs other duties as assigned by management.

 Qualifications (Knowledge, Skills, Abilities, Education and Experience):

• High school diploma or GED
• Minimum 1 year of Teller experience required. 
• Strong leadership and supervisory skills.
• Willingness to learn, understand and demonstrate branch operation activities, terminology, products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Strong computer skills to include database and Microsoft Office.
• Ability to work independently and as a team member.
• Detail oriented.
• Ability to apply good judgement to carry out instructions, interpret documents, understand procedures, write reports and correspondence.
• Basic math skills to include the ability to calculate interest and balance accounts.
• Ability to count currency, coin, and negotiable instruments in a timely manner.
• Excellent communication skills.
• Good organizational and time management skills

Physical Demands and Work Environment:

• Mobility sufficient to perform activities required of position, including travel to branch locations
• Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
• Ability to actively engage in necessary communications with internal and external customers.

 Company Benefit Offerings:

• Medical, Dental and Vision insurance
• Paid Time Off (PTO)
• 12 Paid Holidays (including Birthday)
• 401K retirement plan with company match
• Tuition Reimbursement
• Employer paid life insurance
• Employer paid disability insurance 
• Voluntary life and disability insurance
• Employee Assistance Program

 Queenstown Bank is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank is an E-Verify participant.