Human Resources Manager

The Human Resources Manager serves as a strategic and hands-on partner to the Operations and Human Resources team, supporting multiple restaurant locations and employees through regular onsite visits. This role is responsible for aligning HR practices with operational needs, ensuring consistency with brand standards and business objectives.

Direct Hire

Pay $110-130k with 10% bonus

Hybrid -- 4 days in the office, 1 remote

(This person will be driving to the offices)

Human Resources Duties:

• Identify and implement ways to reinforce core values through implementation of policy and employee relation strategy.
• Promote the Company mission and vision through the collaboration and development of initiatives to advance a culture of diversity, equity, and inclusion which aligns with the brand’s values of Pride, Care, & Love.
• Partner with managers to ensure alignment with engagement survey action plans, implementation, etc.
• Coach, and partner with management in all areas of employee relations, with special expertise in guiding managers through consistency, communication, and evaluation of employment matters.
• Support and coach operators regarding employee relations strategies and best practices, working to promote culture, mediate conflicts, and facilitate resolutions to maintain a positive work environment.
• Manager the interactive ADA and reasonable accommodation process, including providing support and guidance to managers with regard to employee needs.
• Act as the point of contact for escalated employee inquiries and concerns.
• Conduct thorough and objective investigations as needed to address and resolve complaints of discrimination, harassment, and other workplace issues.
• Support managers in providing day-to-day coaching and feedback; manage employee disciplinary actions and help develop performance improvement plans.
• Oversee the performance review process including tracking completion and coordination with managers to ensure timely, constructive, and consistent employee evaluations.
• Collaborate with the training and development team to identify training needs and support the rollout of employee development programs.
• Assist in the development and implementation of HR led training programs.
• Provide HR policy guidance and interpretation.
• Manage the E-Verify process; review and audit I-9 Forms and lead with resolving errors.
• Oversight, tracking, and audit of compliance training, including Harassment and Discrimination Prevention, IT Security, HIPAA (as applicable), and any other programs as the Company grows; follow up with store employees and managers to support timely completion and maintain accurate training records.
• Ensure federal and state-required labor and workplace safety postings are posted and visible at the Corporate Office and every store location.
• Manage and maintain OSHA compliance and reporting, including accurate documentation of workplace incidents, timely submission of required reports, and coordination of safety audits to ensure a safe and compliant working environment across all assigned restaurant locations.
• Conduct regular audits of restaurant operations to ensure adherence to Company policies and procedures, identifying compliance gaps, providing actionable feedback to management, and supporting continuous improvement in HR practices and operational standards.
• Maintain compliance with federal, state, and local employment laws and regulations, and best practices; review policies and practices and update as needed to maintain compliance.
• Administer and manage all aspects of workers' compensation claims from the initial report through closure.
• Assist with documentation, communication with insurance providers, and maintaining compliance with relevant laws and company policies.
• Maintain accurate and up-to-date records of claims, investigations, and documentation.
• Coordinate return-to-work programs and modified duty assignments in collaboration with operating partners.
• Serve as the primary benefits resource for assigned locations, providing accurate, timely guidance on all aspects of the Company’s benefit plans and addressing day-to-day employee inquiries and concerns.
• Provide current and prospective employees with information about policies and employee benefits.
• Assist Operational leaders with wage questions and adherence.
• Identify and report on compensation trends.
• Maintain accurate employee records and HR databases.
• Prepare HR reports and metrics for management review.
• Manage responses to unemployment claims in a timely and compliant manner; track claim activity and identify trends to provide actionable insights and regular reports to the HR Director.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources and talent management.
• Responsible for completing all administrative duties related to the assigned target group or operational area.
• Lead or support special projects and initiatives related to performance management, employee engagement, HR process improvement, or organizational development, as assigned by HR leadership.

EDUCATION:

Bachelor’s degree in Human Resources, Business Administration, or a related field required.

EXPERIENCE:

3 years of experience in Human Resources required.

Minimum of 2 years’ experience in Employee Relations required.

SOFTWARE:

Proficient in Excel, Word, Outlook, and Adobe Acrobat. Extensive knowledge of HRIS systems. AllianceHCM experience is a plus.

HOURS:

Full time, 40 hours per week.

Monday through Friday, from 8:30 a.m. to 5:30 p.m.

Additional time required in this 24/7 operational business environment. Must be able to work full-time and outside of regular corporate office hours when necessary to fulfill job responsibilities.

TRAVEL:

Approximately 40% of local travel to worksites, meeting sites, and other locations as needed.