Monitor - District Quality

General Summary

The District Quality Monitor is responsible for ensuring implementation, maintenance and ongoing development of the organizations Quality Management System (QMS) at the District level.

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM’s Core Values
• Implements, maintains and develops all aspects of the QMS to ensure continuous improvement throughout the assigned District
• Performs District assessments on performance and reporting of the effectiveness of the QMS, and as applicable, compliance with customer, and/or industry related requirements (ISO9001, 10CFR50, etc.)
• Ensures the resolution of non-conformances, corrective actions, customer complaints and other issues, that are identified through the performance of these assessment actions
• Plans and assists third-party (registrar) and customer assessments and District Internal Audits.
• Works with Regional Quality Specialist in developing and implementing corrective actions, performs follow-up work as needed to ensure that corrective actions are effective
• Ensures customer satisfaction through the analysis and reporting of customer satisfaction data (i.e., customer surveys)
• Identifies, tracks and promotes the resolution of customer issue, providing guidance to District management and Corporate QA for such resolution
• Performs District Supplier assessments in cooperation with Corporate QA to ensure compliance with the organization’s quality, technical, and purchasing requirements
• Maintains a District approved supplier list (ASL) for “Commercial” suppliers (as applicable)
• Assists the District in creating control logs for equipment calibration and asset tracking
• Assists in completion of annual management reviews, record retention and destruction policy, maintenance of controlled District documents
• Tracks and monitors District qualifications and certification programs and personnel associated with the programs
• Assists with contract review, planning, and scheduling
• Maintains an awareness and understanding of all applicable regulations, codes, standards and specifications, as well as company policies and procedures communicating these requirements to affected branch personnel as necessary
• Provides training (QMS, Receipt Inspection, etc.), as necessary to District personnel, including customers, to obtain program compliance, process efficiency and effectiveness, cooperation and morale
• Act as the liaison to Corporate and Regional Quality Assurance personnel 

Job Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Business or related field preferred
• Five (5) or more years of relevant industry experience preferred
• Proficiency in Microsoft Word, Excel, PowerPoint required
• Travel Requirements: 0% - 25%

Work Conditions

• Position is located at the District office
• Work is conducted in a semi-private office/cubicle setting
• Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm​

Physical and Mental Requirements

• Ability to lift and carry 25 pounds
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
• Ability to sit for prolonged periods of time with or without reasonable accommodation
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations