What are the responsibilities and job description for the Corporate Operations Manager position at Quorum Hotels & Resorts?
Quorum Hotels is looking for a Corporate Operations Manager to join the team!
The Corporate Operations Manager is responsible for providing operational, analytical, task force and clerical support to the corporate office operations team. This includes but is not limited to participating in task force assignments, aiding in the vetting and roll out of new vendors and technology platforms, compiling and circulating reports, preparing presentations, aggregating and disseminating KPI data, researching performance trends and various other tasks.
Quorum Hotels is proud to be a leading hotel management company supporting a diverse portfolio of renowned brands including Marriott, Hilton, Hyatt, and IHG properties. Our relationship-driven, hands-on approach to hospitality is rooted in expertise, integrity, and dedication to our guests. Quorum Hotels is committed to achieving meaningful growth for our team members with opportunities throughout the United States.
Responsibilities:
- Aggregate & disseminate KPIs for the portfolio to key stakeholders.
- Pull & analyze various data points relating to property operation.
- Participate in the onboarding of new property acquisitions in a task force support capacity.
- Assist in training & roll out of new systems and software platforms.
- Assist in supporting the Corporate Office Operations Team.
- Attend Operations meetings as needed.
- Follow up with hotels on special projects.
- Assist with various support functions including calls, filing, and general correspondence.
- Maintain accurate and up-to-date records with respect to risk management, capital projects, and other tracking lists as assigned.
- Organize catering options for monthly luncheons.
- Coding and submission of invoices.
- Prepare expense reports.
- Assist with creating presentation materials and preparing presentations.
- Coordinate operations department new hire orientations.
- Assist with the coordination and scheduling of meetings and site visits.
- Participate in maintaining vendor relations.
- Prepare reporting for operational KPI’s.
- Track compliance for brand training & initiatives, company deliverables, health & safety certifications (TIPS/Serve Safe), FLS Certifications and other items as assigned.
- Assist in updating capital plans.
- Participate in the onboarding of new property acquisitions in a task force support capacity.
- Conduct training on new software platforms.
Qualifications:
- High school diploma or GED; 2 years’ experience in a hotel operations environment.
- 2 to 4-year college degree preferred.
- Ability to read, analyze, and interpret common hospitality reporting, safety rules, standard operating procedures.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of associates and other members of the organization.
- Must be willing and able to travel.
- Must have familiarity with major brand standards, portals, and procedures.
- Must be proficient in Microsoft Office products, must be proficient with smartphone and/or other widely used tech tools. (Computer, laptop, tablets, etc.). Must foster a culture of safety and service at all times.
Amazing Benefits!
- Paid holidays & paid sick time
- Vacation time off
- Travel discounts at managed properties, plus brand discount programs
- Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program
- Medical, Dental, Vision insurance
- 401(k) Retirement Plan - generous Safe Harbor match!
- Daily Pay - control when you get paid! Voluntary benefit that lets you access your pay the same day.