What are the responsibilities and job description for the Network and Systems Administrator position at R.E. Darling?
General Description:
The Network & Systems Administrator is a salaried position reporting to the Information Technology & Systems Manager. The Network & Systems Administrator is responsible for network hardware and operating systems, administration of users and security, Email, monitoring network related activity and applying updates and patches. The Network & Systems Administrator is responsible for making sure the network hardware and infrastructure are effectively maintained. The Network & Systems Administrator will coordinate efforts with the IT Support Technician(s) to provide user support. Good communications skills are required with the ability to work with all levels of the organization diplomatically and skillfully. The position requires strong organizational skills, analytical skills and a high level of attention to detail. The Network & Systems Administrator must have the ability to prioritize issues and multi-task. The Network & Systems Administrator may need to work evenings, nights or weekends, as required, to monitor, maintain or updates network & systems.
Primary Responsibilities:
- Network Hardware and Systems implementation, administration, maintenance and support
- Telecommunications systems Administration
- Email platform and user access
- Provide technical support and training to all departments as needed
- Diagnosing and resolving issues that arise with network hardware and software
- Generate and maintain network documentation as required
- Data backup systems Administrator
Education and Experience Requirements:
- Bachelor degree in Computer Science or related area of study or equivalent industry certifications
- Minimum three years’ experience in the following areas
- Windows server administration
- Microsoft Entra ID administration
- Microsoft Office 365 & Exchange administration
- Duo administration
- Cisco/Meraki switches and firewalls
- Cisco/Meraki Access points
- Proficient in Microsoft Operating Systems
Specific Tasks and Focus Areas:
- Network hardware and Systems implementation, administration, maintenance and support
- Set up and configure network file servers, firewall, switches, access points, MFPs and other related network hardware
- Install Operating systems, software, updates, firmware and patches as required
- Coordinate activities to ensure success without unnecessary system outages
- Monitor appropriate security procedures to safeguard the system from physical harm and viruses, unauthorized users and damage to data
- Perform routine maintenance on network hardware and software systems
- Create and maintain network user groups and accounts (on premise & cloud)
- Group Policy Management
- Multifactor Authentication (MFA) administration and support
- Resolve network related user issues
- Help to configure and support network connected machines and equipment
- Telecommunications Systems Administration
- Administers user accounts, extensions and voice mail
- Email Platform and user access
- Administers Email platform and security
- Provide technical support and training to all departments as needed
- Provide IT Support Technicians(s) with support as needed
- Provide users with telephone and in person support to troubleshoot minor issues
- Diagnosing and resolving issues that arise with network hardware, software, connectivity and network performance
- Troubleshoot and resolve functionality issues with file servers, switches, access points
- Troubleshoot and resolve connectivity issues with file servers, switches, access points
- Interface with vendor, when advised, for higher level technical support
- Advise Information Technology & Systems Manager of complex issues
- Generate and maintain network documentation as required
- Create documentation for network hardware, component and software information
- Create network diagram for hardware placement
- Create and maintain documentation for policies relating to user security, access and rights.
- Data backup systems Administrator
- Install/Maintain software on file server for data backup
- Install/Maintain software on new endpoints for backup as required
- Monitor scheduled data backups
- Restore user files when required
This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information.