Field Service Engineer (Western Australia)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description About us We touch your lives everyday… think about the food you love, your favourite theme park rides and your smartphones. We made these possible by combining the imaginations of people with the potential of machines. We build the Connected Enterprise by linking people, machines and data across an entire business, making them more effective at what they do. From improving the production of medicines that boost human health to reducing waste in automotive production, the work we do changes how we live. We help the world work better and people work smarter. And we’re looking for bright minds to make that happen — the makers, the forward thinkers, the problem solvers. A career at Rockwell will help you expand what’s possible for the world — and for yourself. Being part of a global organisation with more than 20,000 people worldwide, you’ll have the opportunity to connect with smart people and gain expertise from around the world to broaden your experiences inside and outside of work. We encourage each member of our team to chart a path based on interests they want to pursue and skills they want to build. The possibilities are in your hands! Looking for Field Service Engineer in the region of Western Australia Position Summary Responsible for supporting RA customers during the complete life cycle of the equipment. This assistance may be to identify and correct hardware or software discrepancies, programming installation, application, maintenance, start-up, training and diagnostics. Maintain his/her utilization required to meet Company objectives, and manage his/her schedule in order to upgrade his/her instructional, technical and product skills. Key Responsibilities Field Services 1. Attend to field service work as determined and scheduled by customer care. 2. Provide technical assistance and field service to customers by performing one or more of the following: Engineering assistance application, programming specifications, etc. Field service installation start-up integration, system optimization, maintenance and warranty implementation. Troubleshooting of hardware and software problems at customer site. 3. Provide customer coordination of RA products and systems by performing the following functions: On-site analysis and specification preparation. Hardware configuration – system and product application. Programming assistance. Project coordination between customer, OEM sales, product division, etc. Technical support – field start-up, integration and maintenance. Documentation. Testing and acceptance. 4. Provide proper reporting of technical, administrative and accounting information as required. 5. Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer’s requirements. 6. Make recommendations for product improvements, especially as they affect operations and reliability of RA products. 7. Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements. Others 1. Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography. Planned Job Safety Analysis (PJSA) to be performed before undertaking a job onsite. 2. Ensure thorough familiarity with company’s policies and procedures. Appropriately apply policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network. 3. Perform standby duties in accordance with country roster. 4. Prepared to travel 50% of the time in any month and some times for extended periods to remote sites in Australia and New Zealand. 5. Perform any other relevant duties as and when assigned by immediate Manager. Educations/ Qualifications & Working Experiences Degree in Electrical / Automation / Electronic / Instrumentation Engineering or equivalent. Relevant field support and service experience in Industrial Automation Control field. Ability to design, develop, program and troubleshoot PLC, HMI, and SCADA systems. Hands-on experience on RA products like Allen Bradley PLC / SCADA will be added advantage, i.e Studio 5000 & ,Factory TalkView SE, Factory Talk Historian, Vantage Point and Asset Centre. Preferably to have Qualified Supervisor Certificate - Electrical Work (Good to have) Why Rockwell Automation 100 years’ old global leading brand and market leader in Australia / New Zealand Competitive salary with 14% superannuation Paid maternity/paternity leave Culture embracing diversity and inclusion Flexible, hybrid work arrangements Global career development opportunities Mentorship programmes 8 offices across Australia and New Zealand Onsite Parking Are you ready to join us to make the world work better? We look forward to receiving your application! *Applicants must have work rights for Australia. We regret that only short-listed candidates will be notified. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!