Quality Management Specialist

Under general direction supports the Quality Assurance functions and the Quality Control plan procedures. Work is performed with considerable latitude for use of initiative and independent judgment.

Employee shall have the following minimum duties and responsibilities:

• Build and execute an annual development plan to ensure Quality development needs are achieved across the enterprise.
• Continually monitor and update the Enterprise Quality (EQ) program resource tools to ensure all staff members can correctly execute EQ procedures.
• Interface with all RK auditors to determine how the EQ program is impacting company roles and duties while periodically evaluating audit reports and commendable efforts in order to recognize employees who are responsible for taking a proactive approach to the EQ program.
• Interface with other RK offices, as necessary, to accomplish the duties described herein.
• Provide information to RK staff on Standard Operating Procedures, company culture survey analytics, and Quality criteria through one-on-one meetings, electronic correspondence, training Webinars and Risk Management workshops.
• Contribute to growing the EQ program within all areas of the business and routinely attend quarterly management review meetings.
• Perform a variety of administrative duties requiring the exercise of considerable initiative, leadership, independent judgment and discretion.
• Conduct research to produce enterprise-wide EQ measurements and use the measurements to determine any areas of improvement.
• Monitor and drive client satisfaction while following SOP 821 to ensure that entire client support team (Project Managers, Department Managers, Office Leaders, COOs, etc.) understand SOP 821 and the importance of following through with client needs and requirements.
• Maintain the security of confidential information.
• Conduct Quality Audits and compose final audit reports.
• Demonstrate a high level of competence with the ability to apply skills and knowledge to practical problems on a daily basis.
• Assist in maintaining the proper flow of workload. Set priorities & ensure deadlines are met.
• Revise SOPs to address risk concerns.
• Lifting and/or carrying (20 - 30 lbs.) to transport files and supplies.
• Position may require protracted or irregular hours. Flexibility to work irregular hours is necessary due to client needs. Work responsibilities may require out of town/overnight travel to Raba Kistner offices, client offices and project locations.
• Perform other duties as assigned.

Employees shall possess the following minimum qualifications:

• Must have a BBA in Management or related field. A person in this position generally, but not necessarily has a minimum of 5 years of qualityrelated experience in a professional, fast-paced environment. Relevant experience and/or education may be evaluated to substitute for on the job experience.
• Shall possess a valid drivers license within the applicable jurisdiction and meet firms auto insurability requirements.

Extensive knowledge of

• Document formatting.
• Grammar, punctuation and spelling.
• Personal computers and software applications.
• Spreadsheet applications.
• Records maintenance procedures.

Considerable knowledge of

• Auditing practices and procedures.
• Report preparation procedures.

Working knowledge of

• Quality Management Systems.
• ISO 9001 Standard requirements.

Ability to

• Communicate effectively orally and in writing to communicate problems, status of work, daily reports, etc.
• Read and understand instructions, labels, reports, etc.
• Prepare and maintain records, files, and reports.
• Maintain effective working relationships with internal and external personnel.
• Follow verbal and written instructions.

Required to

• Present a professional appearance to best represent the firm.
• Must pass a drug test prior to employment and will be subject to post-accident, random, and reasonable cause testing during employment.
• Comply with all attendance requirements as noted in most current edition of the Employee Handbook.

Skill in

• The use of database applications.
• The use of office equipment.
• The use of personal computers.
• The use of spreadsheet applications.
• The use of word processing software.

This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. Key responsibilities and essential functions are intended to describe those functions that are essential to the performance of this position.

This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other position-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

An Equal Opportunity Employer including Disability/Veterans