Customer Support Technician

Customer Support Technician - Racelogic USA

At Racelogic, we design and manufacture cutting-edge electronic systems that measure, record, display, analyze, and simulate data from moving vehicles. Our innovative technologies are trusted across industries – from automotive and motorsport to aerospace, broadcast, and beyond. Headquartered in Buckingham, UK, we’ve grown into a global business with offices in the US, France, and Germany, employing over 125 staff and serving customers in more than 100 countries

.As part of our growth phase, our US office in Novi, Michigan is looking for a hands-on Customer Support Technician who will provide expert assistance to our customers while collaborating with our UK headquarters. As part of Racelogic's US operation, you'll be key in bridging time zones and ensuring our North American customers receive outstanding technical supports.

Core Responsibilities:

• Serving as a primary technical contact for all customers during core business hours.
• Providing knowledgeable support on Racelogic products through phone and digital channels.
• Working closely with our UK team (Racelogic UK) to resolve complex technical issues.
• Creating and updating support documentation for our North American audience.
• Participating in product testing and validation programs coordinated with the UK headquarters.
• Maintaining our track map database with US and Canadian racing venues.
• Updating the vehicle CAN database with North American vehicle models.
• Developing region-specific solutions for US customer requirements.
• Sharing US market feedback and support trends with our UK technical teams.
• Delivering training sessions in US time zones (both online and in-person).
• Supporting the US sales team with technical configurations.
• Following company procedures while adapting to the US market needs.
• Contributing to a collaborative team environment spanning two continents.

Person Specification:

• Relevant experience in a similar role.
• Technical degree and/or relevant certifications.
• Electronics hardware or software background.
• Experience with customer service software platforms.
• Strong digital skills for remote collaboration.
• Clear communication abilities (especially important for UK/US coordination).
• on)Methodical problem-solving approach.
• Customer-focused mindset.
• Experience with technical hardware and software.
• Knowledge of US automotive industry (OEM, Aftermarket, or Motorsport).
• rt)Vehicle level knowledge and/or hands-on experience with CAN, FlexRay, Ethernet and System Gateway.
• Clean and Valid Driving License is required.
• Authorized to work in USA without sponsorship.
• Ability to travel in the USA and the UK/EU as requested.

Benefits:

• Innovation & Technology: Work with cutting-edge tools at the forefront of automotive development, shaping the future of vehicle testing and beyond.
• Competitive Package: Base salary plus profit-related bonus (after probation).
• Benefits: Comprehensive health insurance, dental, vision, Safe Harbor 401(K).
• Paid Time Off: Vacation allowance, public holidays, and sick leave included.