What are the responsibilities and job description for the Co Manager position at RaceTrac?
Job Description
As the Co-Manager, you will be responsible for supporting the General Manager in overseeing the profitability for one RaceTrac store. You will continually deliver on RaceTrac’s mission of making people’s lives simpler and more enjoyable through friendly service, food execution, focusing on cleanliness, leading talent, and driving success.
Responsibilities
Friendly
As the Co-Manager, you will be responsible for supporting the General Manager in overseeing the profitability for one RaceTrac store. You will continually deliver on RaceTrac’s mission of making people’s lives simpler and more enjoyable through friendly service, food execution, focusing on cleanliness, leading talent, and driving success.
Responsibilities
Friendly
- Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
- Lead and direct positive and professional relationships with co-workers, guests, and vendors
- Communicate respectfully and maintain a consistent team-oriented attitude
- Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
- Provide a courteous, frictionless, and elevated shopping experience for every guest
- Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
- Drive excellence in food service by executing processes, implementing goals to increase sales and margin, ensuring product quality, and utilizing training resources
- Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
- Encourage and manage a high standard of store cleanliness
- Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
- Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand
- Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
- Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
- Lead the coaching, training, and assessment of direct reports while adhering to operational standards
- Provide feedback and recommendations on employee performance and development to the General Manager
- Work with the General Manager to direct the control of inventory and the distribution of materials, merchandise, and supplies
- Develop and maintain a relationship with vendors to ensure efficient and accurate deliveries
- Use company provided tools to coach, mentor and develop a high performing store team
- High School Diploma or GED in progress or completed
- 3-5 years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
- 1 years management experience preferred
- Previous experience working in high-volume, guest-focused, transactional environment preferred
- Knowledge and skills in analyzing profit and loss statements and overall financial performance of the store
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Proven knowledge of Labor Laws and staffing best practices
- Takes initiative
- Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
- May be required to obtain and maintain food handler permit, based on local or state requirements
- May be required to obtain and maintain alcohol server permit, based on local or state requirements