Patient Services Representative I (Weekdays/Day shift)

Seattle Radiology is hiring a Patient Services Representative (PSR) I. This position requires a compassionate, detail-oriented, and outgoing individual. The ideal candidate will demonstrate excellent reception and interpersonal skills, creating a warm and welcoming environment for patients, staff and guests. This role requires a strong focus on accurate registration, check-in procedures, and attention to detail to ensure smooth and efficient patient experiences. If you are friendly, professional, and committed to providing exceptional service in a fast-paced healthcare setting, we invite you to apply and become a valued member of our patient-centered team.

Location: Seattle Radiology is located on a narrow strip of land between the salt waters of the Puget Sound and the fresh waters of Lake Washington, Seattle is known for its bustling waterfront, lush evergreen forests and the picturesque backdrop of the San Juan Islands. Just beyond the water are two rugged mountain ranges, the Olympics to the west and the cascades to the east.

Hourly wage range is $21.24 - $29.99/hourly. Wage is based on multiple factors, including but not limited to direct job-related experience, knowledge, skills, abilities, and employment status.

Work Schedule: Monday - Friday, Day Shift

• Free on-site garage parking or bus/orca pass
• 2 Medical plans to choose from, dental, vision, life, and LTD
• HSA and FSA available
• A 401(k)-employer match, with a profit-sharing component
• Up to 21 paid days off per year
• 8 paid holidays annually
• Life and disability insurance
• Learning opportunities through professional development programs
• Educational Assistance
• Performance related mid-year increase
  
  

Position Summary

This position is the first point of contact for patients entering our practice. The vast majority of this role requires support to the front desk operations. It encompasses information verification, scheduling exams, handling patient records, and providing exceptional customer service to ensure smooth and efficient patient flow.

• Greet and check in patients in a professional, courteous, and efficient manner
• Collect and update patient demographic and insurance/billing information
• Process patient payments and co-pays, and provide receipts
• Answer phones and respond to patient inquiries regarding services, scheduling, and preparation for radiologic exams.
• Process medical records as applicable
• Ensure HIPAA compliance and maintain patient confidentiality at all times.
• Maintain a clean and organized front desk and waiting area
• Performs a variety of clerical functions that support the overall Imaging Center
• Adapt to changes in a fast-paced, dynamic environment
• Assist co-workers daily to ensure smooth operations and team-oriented success
• Maintain professional correspondence with both internal staff and external providers
• Knowledge to respond to patient questions regarding routine billing and insurance matters
• Ability to address patient feedback and escalate as needed to the appropriate team member or supervisor.
• Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness
  
  

Qualifications And Requirements

• High School diploma or equivalent
• Minimum of 1 year experience in a customer service position, required.
• Minimum of 1-year medical office experience.
• Knowledge of medical insurance preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
  
  

To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire.

About Radia

Seattle Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Neuroradiology and Musculoskeletal to Interventional.

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