Site Director

Site Director, Fulfillment Services

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial is a leading global provider of retail-optimized commerce solutions, including order management, fulfillment and customer care. The company enables brands and retailers of all sizes to deliver consistent omni-channel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, clients are armed to accelerate sales growth and win with today’s digitally connected consumer.

The Site Director, Fulfillment Services for Louisville, KY will lead and direct site operations to achieve key goals and objectives and the execution of a business operational plan. Will own fulfillment clients P/Ls, deliver client satisfaction and financials (EBIT). Will have the opportunity to mentor and develop growth of future talent.

Responsibilities:

• Develop yearly budget and own site P/L
• Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement goals
• Build a culture of continuous improvement through execution of Radial Operating Model
• Develop talent and site succession plans
• Drive high levels of client Satisfaction and Employee Engagement
• Drive safety, policy and procedure adherence
• Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved
• Maintain a working knowledge of all operational processes
• Review and follow-up on results of production, efficiency, costs and inventory accuracy
• Interact with senior management while providing updates and solutions on issues about business impact
• Engage with broader Radial team for support to site operation
• Strong and positive interaction with new and existing clients
• Adherence to all applicable Federal, State and Municipal safety and labor law

Knowledge, Skills & Abilities

• Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center
• Strong communication and presentation skills
• Sense of urgency to immediately identify and implement corrections
• Lean thinker, continuous improvement leader
• Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
• High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines
• Hands-on problem-solving skills
• Proficiency developing metrics planning (good working knowledge of spreadsheets
• Organizational agility and good influencing skills

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Work Experience & Education:

• Bachelor's Degree
• Minimum of 5 years of progressive Operations and management experience required
• Financial/Cost Management and ownership via operational budget management experience required
• Experience leading culture improvements and/or transformation required
• Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
• Background and experience in Lean and Continuous Improvement methodology is required
• Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred
• Management of a distribution facility with multi-level leadership and preferably 300 full-time associates with experience managing 600-1000 seasonal associates preferred.
• Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high volume periods.
• Must be proactive, numbers driven and a good anticipated planner
• Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HR Operations. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at Radial Careers for added security.

Job Type: Full-time

Pay: $120,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Louisville, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations Leadership: 7 years (Required)
• 3PL: 3 years (Preferred)
• Lean Six Sigma: 4 years (Preferred)

Work Location: One location