What are the responsibilities and job description for the Front Desk Receptionist position at Radiance Dental?
**Job Overview:**
We are seeking a highly skilled Front Desk Receptionist to join our dynamic team in a dental setting. As the first point of contact for patients, you will play a critical role in providing exceptional patient service, managing the front desk, and supporting the administrative team. The ideal candidate will possess a strong understanding of dental reception and be proficient in Dentrix.
**Duties:**
- Greet patients and visitors in a friendly and professional manner, answering their questions and addressing their concerns.
- Manage the front desk, ensuring a smooth flow of patients and efficiently handling phone calls and messages.
- Utilize dental office software, Dentrix, to update patient records, schedule appointments, and process payments.
- Maintain accurate and up-to-date medical records, ensuring compliance with HIPAA regulations.
- Provide exceptional patient service, including check-in, check-out, and handling patient inquiries.
- Handle emergency situations, including ER referrals, with professionalism and attention to detail.
- Operate office phone systems and respond to phone calls, emails, and messages in a timely and courteous manner.
- Assist with administrative tasks, such as scheduling appointments, preparing patient charts, and filing documents.
- Maintain a clean and organized front desk area, ensuring that all necessary supplies are stocked and available.
**Skills:**
- Experience working in a dental office reception environment.
- Proficiency in dental office software, included not limited to Dentrix.
- Excellent patient service skills, with a focus on providing a positive experience.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
- Familiarity with medical records and experience with confidentiality and HIPAA regulations.
- Ability to work in a fast-paced environment and handle emergency situations with professionalism.
- Experience with office phone systems and excellent communication skills.
- Knowledge of patient service principles and practices.
- Ability to maintain a clean and organized workspace.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Dental office
Schedule:
- Monday to Friday
Experience:
- Dental receptionist: 1 year (Required)
- Dentrix: 1 year (Required)
Ability to Commute:
- Camas, WA 98607 (Required)
Ability to Relocate:
- Camas, WA 98607: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $24