What are the responsibilities and job description for the Dispatcher position at Radiant Plumbing and Air Conditioning?
Who We Are:
We only hire the highest skilled, most reliable, licensed plumbers and air conditioning techs in the business. Solving problems for our customers, doing the job right. A team that stands behind their work with fair, consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team!
What We're Looking For:
We are looking for a Dispatcher to join our team! Dispatchers are imperative to connecting our customers with our technicians for appointments. The ideal Dispatcher is extremely detailed, organized, and puzzle solvers. Our philosophy is getting the right tech to the right job in order to provide the best customer experience. None of that is possible without a great dispatcher!
Responsibilities:
- Handles incoming calls, emails, faxes and light office tasks
- Responsible for answering the phone, booking service calls along with handling other office calls
- Enters accurate/updated information for every call
- Resolves customer issues (missed appointments, reschedules) in a courteous, professional, and timely manner
- Performs customer confirmation calls
- Appointments are scheduled according to times set by dispatch or what the customer requests
- Dispatches technicians based on qualification and location
- Assure accuracy by double checking yourself and your teammates
- Assist technicians, managers and other employees in anything they need help with
- Follows all company policies and procedures
- Additional duties and responsibilities as assigned
Skills, Abilities, and Requirements:
- Detail Oriented
- Goal oriented, self-starting, energetic and a good problem solver
- Pleasant telephone demeanor and be able to demonstrate great customer service and telephone skills
- Ability to work with other employees, management, and technicians to get the job done correctly and in the best interest of our customers
- Basic sales skills, uses critical thinking to help dispatch schedule calls
- Basic computer literacy of Microsoft Office (Word, Excel, Outlook)
- Knowledge of Successware software preferred but not required
Why Choose Done?
- Salary range based on experience ($16-$18/hr)
- Employee Medical benefits 100% paid by us! (Other plan options available at additional cost)
- Dental and Vision
- Company-Paid Long Term Disability
- Retirement Saving: We help set you up a 401(k) with company matching
- Paid holidays & paid time off accrual
- Stability: We've been in business since 1999, and we're only getting better!
- Team-Focused Work Environment
- Ongoing Professional and Personal Development Training Opportunities
