What are the responsibilities and job description for the Collections Agent position at Radius Global Solutions LLC?
Radius Global Solutions LLC is currently hiring a 1st Party Debt Collector to join our Ramsey, NJ team.
- Place outbound telephone calls to Consumers regarding delinquent accounts and negotiate repayment options.
- Field inbound telephone calls from Consumers regarding delinquent accounts and negotiate repayment options.
- Update collection notes and change account statuses based on established procedures
- Review accounts to be recommended for Legal referral.
- Participate in regular meetings and communicate opportunities for process improvement.
- All other duties as assigned.
- This position does not have Supervisory Responsibilities/ Accountabilities.
- Previous legal collections experience a plus.
- Previous collections, customer service, sales, or telemarketing experience required.
- Regular attendance and adherence to a set schedule required, which includes breaks and lunches.
- Strong oral communication and interpersonal skills required. Must be an active listener.
- Excellent computer navigation skills required.
- Experience using CRS and automated dialers preferred.
- High School diploma or equivalent required, some post-secondary education a plus.
- Working knowledge of and willingness to comply with the Fair Debt Collection Practices Act (FDCPA), as well as state and federal collection laws required.