What are the responsibilities and job description for the Patient Services Team Lead position at RadNet?
Growth and learning opportunity available for a caring professional that wants to further develop their skills and knowledge in healthcare, while making a difference in patient's lives. We invite you to join our Valley Radiology Imaging Sunnyvale team as a Patient Service Representative Team Lead. This full-time medical office career opportunity has a Monday - Friday 8:00AM - 5:00PM shift schedule, and is located at our outpatient practice in Sunnyvale, CA.
In this Lead PSR position you will have the opportunity to:
- Lead a team of 10employees.
- Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
- With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
- Relieve staff for vacation and sick-time coverage.
- Greet incoming patients and visitors in a friendly and service oriented manner.
- Be a liaison between the physician(s) and the patients.
- Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
- Answer phones, and schedule patients.
- Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns.
- Notify appropriate team member of patient arrival and coordinate with the back office staff for timely care of patients.
- Participate in meetings.
- Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
- Participate in and/or lead various projects to support center operations and quality patient care.
We offer career advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, hands-on training, inter-company transfer opportunities, and a host of other perks!
RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.
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We're looking for dynamic and knowledgeable leaders with at least 3 years of experience as a PSR within a radiology center, excellent communication and interpersonal skills, computer skills, a high school diploma, problem solving skills, and the ability to build and maintain a strong team environment.
