What are the responsibilities and job description for the Sales Support (Part-Time) - Georgetown Women's position at rag & bone?
Sales Support Associates support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house activities flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Sales Support Associates support an efficient product flow as well as a best in class customer service experience.
Key Roles and Responsibilities
Maintain Operational Excellence
Policy and Procedure
- Maintain a knowledge and understanding of all Policy and Procedure
Stock/Inventory Management
- Perform the receiving/transfer/RTV processes
- Ensure maximization of storage and capacity in all product/supply categories
- Execute corporately directed inventory cycle counts
- Assist with the investigation and rectification of inventory discrepancies
- Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints (receiving/transfers/RTV/sales)
IT Systems
- Have proper understanding of BOH/FOH IT systems
- Accurately process Point of Sale transactions
Customer and Brand Experience
- Partner with Operations Supervisor/Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
- Support a best in class level of customer service through extensive product knowledge and operational ownership
- Assist with POS, customer repairs, dry-cleaning, and alterations processes
- Partner with the sales team to provide exemplary customer service
- Provide assistance with floor sets, window changes and other merchandising expectations
- Maintain a one company/one experience perspective in all customer service interactions
- Understand and exemplify the rag & bone brand philosophy and lifestyle
- Emulate the brand aesthetic and embody and strong sense of fashion
Personal Excellence
- Consistently act within the core values of rag & bone
- Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
- Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
- Identify opportunities to support the team in delivering best in class customer service
- Ability to receive feedback from management and peers
Experience/Capabilities
- Previous experience in retail stock, logistics, and/or customer service preferred
- Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
- Availability to work per the needs of the business