What are the responsibilities and job description for the Move - In Coordinator position at Raintree Holdings?
The Aspenwood Company has an opportunity for a Move-In Coordinator at our Village on Morehead location an Independent Living senior community.
The Move-In Coordinator, under direct and indirect supervision, assists with the pre- and post-move in planning and execution of new resident assimilation.
Pre Move-In
- Contact (meet or call) family immediately after sale for introduction and coordinate Move-In process.
- Assist family and resident with all Move-In logistics (except care issues).
- Perform pre-check of the apartment and follow-up on any readiness issues.
Post Move-In
- Greet Resident/Family on Move-In day.
- Ensure staff aware of new resident - Notify Nurses and Caregivers.
- Provide "Hand Holding" for Resident/Family as required.
- Provide Resident/Family a brief orientation to the apartment and surroundings.
- Update with the Family within 24-48 hours of resident Move-In.
- Provide back-up support for Community Tours. This includes knowing the features, advantages, and benefits of the community’s service programs well enough to present this information and tour customers.
General
- Assist Director of Sales & Marketing with calls to prospective residents and tours of the community to meet sales goals.
- Inform prospective families and referral sources about how services and programs can meet their needs.
- Respond promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families.
- Provide appropriate community and company information to anyone who inquires.
- Maintain minimum supply level of promotional packets and move-in packets.
- Maintain unit inventory and readiness list current each day.
- Provide data entry support using SHERPA System.
- Convert working files to permanent files.
- Member of the community’s emergency response team.
- Maintains a professional appearance and good personal hygiene per company policies.
- Assist with planning and production of community events as requested.
- Participate in outside professional networking events.
- Provides follow-up with prospects including home visits.
- Other duties as assigned.
EOE/M/F/D/V