What are the responsibilities and job description for the Repair Technician position at Raise?
- Pay Rate: $21 - $27 Base USD Per Hour
- Location: Union City, CA
Scope
Full job description
The Repair Technician is primarily responsible for repairs, evaluations on customer owned products, and other tasks as requested by the department supervisor and/or manager. This role demonstrates clear knowledge of quality processes, especially working within an ISO 13485 and FDA regulated environment. This role encompasses repair functions as highlighted within the essential job functions. The role requires the ability to solve problems, handle multi-tasking, and exhibit strong time management skills, in order to meet deadlines while maintaining compliance with all company policies and procedures.
Essential Job Functions
- Repair, inspect, and conduct preventive maintenance of surgical systems and equipment.
- Creates and provides customer service and/or the customer accurate quotations for repairs of their products.
- Completes records of repairs and performs data entry for medical devices and follows the Repair procedure.
- Performs inspections of repairs in the Returns area and follows applicable procedures (Repair, RGA, Complaints).
- Performs routine review of repairs to determine if a complaint should be generated and whenever applicable, works as - or with, the investigator to determine the root cause of the complaint.
- Performs routine testing of medical devices to replicate device complaints and whenever applicable, works as - or with, the investigator to determine the root cause of the complaint.
- Reviews device master records, history records and other quality-related documents for accuracy and completeness.
- Act as the liaison technical service professional and interact with workshops, customer service providers, hospital operating room supervisors, nurses, doctors, purchasing and biomedical technicians.
- Troubleshoot and repair surgical tables and related equipment in-house and if needed at customer site.
- Complete service forms for hospitals through company established systems.
- Assist in coordinating and administering the flow of technical services for each service call.
- Follow up with customers, contracted field service, sales and marketing personnel over matters about part orders and additional orders with technical information.
- The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Duties are performed while sitting at a desk or standing at tables for periods of time utilizing office equipment (e.g. computers, photocopiers, etc.). Required duties include operating a computer, reading, writing and using a telephone, and a variety of tools necessary for repairing and/or evaluating medical devices (e.g. wrench, screwdrivers, etc). Walking, bending, stooping, and kneeling may be required reguarly.
- Visits to Hospital Operating Rooms may also be required and if so, may expose the incumbent to infectious materials: prior to these visits, the employee must be able to show that he/she meets each hospital’s immunization requirements.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Within the Office, Repair Room, and/or in Operating rooms, the employee may be exposed to sharp objects, small tools, various testing and other medical equipment.
- The noise level in the work environment is usually moderate to high.
The qualifications below are the knowledge, skills, and abilities required to do this job.
- Must be computer literate and be able to clearly communicate verbally and in writing.
- Proficient in Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Self-motivation with a sense of task ownership to work and solve problems confidently, crossfunctionally,
- Ability to read common technical drawings and documents on mechanical and/or electrical devices.
- Technical experience, preferably in a regulated environment (FDA, ISO 13485 etc.) that includes
- Ability to determine quick and efficient solutions to problems that may arise in the activities of inspection
- Strong interpersonal and communication skills, including written and verbal skills, and ability to
- Inspection and technical repair experience in the medical device field is highly desired.
- Some travel may be required.
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at 1 800-567-9675 or hello@raiserecruiting.com
Salary : $21 - $27