AVERAGE %

OF TIME

70% Direct and coordinate with the Front Office Department, Transportation Department, Security Department, Bell Staff and Concierge Department

10% Direct the function of Operations Management and planning in conjunction with the Managing Director to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling and supervising. Ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits and control costs. Carry out all policies established by the Ranch and operate the hotel in the absence of the Managing Director, following internal, regional and Ranch policies and procedures; prepare reports requested by the Managing Director.

5% Understand, support and coordinate with the housekeeping, reservations, front desk, concierge, bell staff, transportation, and security procedures are established to maximize production.

5% Understand, support and coordinate with the Director of Engineering to ensure that the property is maintained and in good working order; ensure the implementation of a preventative maintenance system, work-order system, landscaping and energy conservation program.

5% Interface with the Sales and Marketing Department in the hotel and understand all of the strategies and plans. Work with the Director of Marketing with regards to marketing efforts as they relate to the Ranch and Rooms Operation.

5% Work directly with the Controller on fully understanding the financial statements, balance sheet, ranch accounting forms, the entire budgeting process and accounts receivable.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Rancho de los Caballeros rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

QUALIFICATION STANDARDS

Education

Bachelor’s Degree or equivalent education/experience preferred

Experience

Two to Four years of employment in a related position.

Licenses or Certificates

Not applicable.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Rancho de los Caballeros standards.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Maintain compliance with all local, state and federal laws and regulations.

• Participate in the development of short and long term financial and operational goods of the hotel.

• Ensure that guest satisfaction is consistently obtained and maintained.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

• Advanced knowledge of the principles and practices within the Room’s Disciplines, including knowledge for management of people and complex problems.

• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

• Ability to make decisions with only general policies and procedures available for guidance.

• Ability to apply supervisory/management soft skills.

• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests.

• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.

• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to lift up to 15 lbs. occasionally.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.