What are the responsibilities and job description for the Member Service Specialist I position at Randolph Electric Membership Corporation?
Member Service Specialist I Randolph Electric Membership Corporation in Asheboro, NC
The Company: Randolph Electric Membership Corporation was established in 1938. We are a distribution electric cooperative in the heart of North Carolina with more than 31,500 members spread out over more than 4,300 miles of line in areas of Randolph, Moore, Montgomery, Chatham and Alamance counties. Randolph EMC is dedicated to the delivery of energy and superior services in response to the needs of our members and communities.
The Position: We're looking for a Member Service Specialist I. The information below is not inclusive, so please refer to the job description for full details
Requirements:
- High school diploma or general education degree (GED) required
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A minimum of an Associate degree (two (2) years) in business administration or related field or 2 years of equivalent experience preferred
Responsibilities:
- Process payments over the telephone, mail, or in person
- Possesses knowledge of the organization's policies, procedures, practices, products and services
- Responds to customer's inquiries or complaints regarding the organization's products or services
- Determines best method to resolve problems to ensure customer satisfaction following the organization's policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up to ensure customer satisfaction
Applying: The position is open until March 4, 2024. Go to https://www.randolphemc.com/careers then click the link.
Equal Opportunity Employer, including disability/vets.
Salary : $32,600 - $41,300