What are the responsibilities and job description for the Help Desk Analyst position at Randstad Digital?
Job Details
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.
Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.
Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual. If you are interested in being considred please send your resume directly to
location: Mechanicsburg, Pennsylvania
job type: Contract
salary: $17 - 18 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
Required Skills -
Active Directory
MS Office Troubleshooting
Knowledge on ITSM systems (ticketing systems)
Ability to work under pressure
Customer Service skills
Job Duties -
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.
Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.
Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.
Job Requirements -
Active Directory
MS Office Troubleshooting
Knowledge on ITSM systems (ticketing systems)
Ability to work under pressure
Customer Service skills
Desired Skills & Experience -
Active Directory
MS Office Troubleshooting
Knowledge on ITSM systems (ticketing systems)
Ability to work under pressure
Customer Service skills
qualifications:
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: High School
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Salary : $17 - $18
