IT Support Associate

job summary:

Our client is a well-known private Ivy League research University and Education Leader and they are looking for an IT Support Associate to join their team on a 3 month contract, with opportunity for extension. As the IT Support Associate, you will provide faculty, staff, and scholars basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology. This role will also be responsible for maintaining, updating or creating systems, databases and web pages using front-end user-enhanced web tools within prescribed guidelines. This is a great opportunity for an IT Support resource looking for their next role at a great university! Are you the next IT Support Associate for this amazing University? Reach out today with your updated resume for immediate consideration!

location: Boston, Massachusetts

job type: Contract

salary: $25 - 30 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

• Provides faculty, staff, and students basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology (70%)

• Maintains, updates or creates systems, databases and web pages using front-end user-enhanced web tools within prescribed guidelines (10%)

• Assists with complex technical projects (10%)

• Provides cross-functional support of team members in related IT support groups, and performs other duties as assigned. (10%)

• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate

• Provides in-person services to community members including device lending

• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

• Serves as technical resource to unit; Sets up and submits production jobs and edits and debugs computer output

• Develops and tests user documentation

• Tests programs and account issues

• Designs and produces moderately complex reports

qualifications:

• Experience level: Experienced
• Minimum 4 years of experience
• Education: Bachelors (required)

skills:

Technical Support (4 years of experience is preferred)

Desktop Support

Desktop Support

Desktop Support

Desktop Support (4 years of experience is preferred)

Project Management

Telecommunications (4 years of experience is preferred)

Technical Support

Technical Support

Desktop Support

Telecom (4 years of experience is preferred)

Telecom (4 years of experience is preferred)

Telecom (4 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.