What are the responsibilities and job description for the The Laurel Hotel and Spa - Spa Concierge position at Rane Culinary Science Center?
The Laurel Hotel & Spa will anchor the premier corner of South College Street and Thach Avenue, affording a stunning view of iconic Samford Hall. The amenities will include 16 luxurious rooms, 10 suites, 6 residences, a spa, fitness studio, rooftop pool, rooftop bar, cabana service and yoga pavilion.
The Spa Concierge is responsible for the reception and retail area of the Spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking guests into the computer system, charging for services performed, and selling retail. We believe in the balance of mind and body as a business practice. Constantly evolving while guiding our community to pursue well-being.
Duties:
- Assist guests with the reservations, check-in and check-out process in a courteous and polite manner.
- Accurately book, change, and cancel spa appointments.
- Properly open and close each shift according to Standard Operating Procedures..
- Ensures confidentiality with respect to guest data according to HIPAA regulations and confidentiality guidelines.
- Provide orientation tour, explaining spa amenities offered and answering guests' questions
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility and relaxation area
- Assist in all areas of spa operations, laundry, cleaning, set-up and break down
- Actively promote the Spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Maintain a positive attitude and contribute to a quality work environment.
Working Conditions:
- Speak clearly and listen
- See and adjust focus to include close, distance, depth, and peripheral vision.
- Stand, walk run, sit, balance, stoop, kneel, climb, crouch, and/or crawl.
- Handle objects, tools, and controls; reach with arms and hands.
- Lift, pull, push and carry linen, products, equipment and other items weighing in excess of fifty(50) pounds.
Qualifications
- Previous hospital, hospitality, retail or spa experience preferred.
- Must possess excellent communication skills and basic computer skills.
- Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service as well as keeping a positive demeanor in stressful situations.
- Must be detail oriented and be able to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
