What are the responsibilities and job description for the Advocate, On-Call Lead position at Rape & Abuse Crisis Center?
RAPE AND ABUSE CRISIS CENTER OF FARGO-MOORHEAD
POSITION DESCRIPTION
TITLE: Advocate, On-Call Lead
DEPARTMENT: Program Services
STATUS: Exempt
REPORTS TO: On-Call Advocacy Supervisor
PURPOSE
The purpose of the On-Call Lead position is to provide on-shift support to the On-Call Advocates. The On-Call Lead will work with the On-Call Advocacy Supervisor to help ensure immediate, client-centered, and mission driven crisis intervention for victims of sexual assault and domestic violence.
MAJOR ACCOUNTABILITIES
1. PROGRAM SUPPORT: Appropriately respond to team members needing guidance and support when providing after-hours advocacy services.
2. COMMUNITY RELATIONS: Encourage collaborative relationships that strengthen the organization’s ability to serve victim/survivors of sexual and domestic violence.
3. CRISIS INTERVENTION: Provide immediate intervention, support, and advocacy services to clients in crisis, as needed.
QUALIFICATIONS
- Completion of the advocate training program; preferred experience as an On-Call Advocate
- Minimum of 2 years’ experience working with survivors of sexual assault and domestic violence; preferred experiencing working as a member of a multi-disciplinary team
- Able to respond in person to emergency room calls within 30 minutes
KNOWLEDGE, SKILLS, AND ABILITIES
- Non-judgmental and strength-based approach to working with others
- Demonstrated commitment to collaborative problem solving
- Highly Dependable
- Excellent listening skills
- Healthy boundaries and ability to separate one’s own feelings from those of other victim/survivors
- Demonstrated ability to think critically
- Attend monthly staff meeting and individual supervision
- Attend bi-weekly Lead meeting
- Available after standard business hours:
o Evenings, holidays, and weekends
o Weekday on-call shift: 5 p.m. – 8 a.m.
o Weekend on-call shifts: 8 a.m. – 5 p.m. & 5 p.m. – 8 a.m.
DIRECT REPORTS: NA
RESPONSIBILITIES
PROGRAM SUPPORT: Appropriately respond to team members needing guidance and support when providing after-hours advocacy services.
- Serves as the first point-of-contact when needs arise within the tiered crisis response
- Assists On-Call Advocates in on-shift problem solving
- Supports and Encourages On-Call Advocates during difficult cases
- Upholds and models the organizations mission and guiding philosophies
COMMUNITY RELATIONS: Encourage community relationships that strengthen the organization’s ability to serve victims of sexual violence and domestic abuse.
- Model and foster collaborative relationships with community partners
CRISIS INTERVENTION: Provide immediate intervention, support, and advocacy services to clients in crisis, as needed.
- Answers the crisis hotline, assessing immediate client needs
- Prioritizes immediate needs, advocating for clients and assisting in contacts with
agencies and systems, such as shelter, law enforcement, medical and social services
- Provides basic information about options for orders of protection
- Provides in-person support for victims who require or are seeking medical intervention
- Provides in-person support for victims who require or are seeking support during law
enforcement interviews
- Documents services according to intake policies and procedures, and provides all
pertinent information/activities to the Center
- Collaborates with other agency staff to ensure quality services to clients according to
policies and procedures
- Maintains client confidentiality according to policy
EVALUATION
The performance of the Lead On-Call Advocate will be evaluated annually by the On-Call Advocacy Supervisor according to pre-determined objectives and policies.
Close Date: Open Until Filled
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Schedule:
- Evening shift
- Night shift
- On call
- Weekends as needed
Work Location: In person
Salary : $17 - $19