What are the responsibilities and job description for the Help Desk Intern position at Raphael and Associates?
Raphael and Associates is a leader in claims administration and independent adjusting.
We are seeking a Help Desk Intern to support our Information Technology team during the Summer of 2026. This internship provides hands‑on experience as a first-level contact and problem resolution for all hardware, software and application problems and requests.
This position will be located at our Rutherford, New Jersey home office.
Responsibilities
Raphael & Associates is an internationally recognized leader in claims administration and independent adjusting. We are known for delivering exceptional service, employing top industry talent, and utilizing advanced technology to meet the evolving needs of our clients.
We are seeking a Help Desk Intern to support our Information Technology team during the Summer of 2026. This internship provides hands‑on experience as a first-level contact and problem resolution for all hardware, software and application problems and requests.
This position will be located at our Rutherford, New Jersey home office.
Responsibilities
- Set up and configure laptops, desktops, mobile devices, printers, and other office equipment.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases both in-house and remotely.
- Assist with the day-to-day roll out of hardware and software updates, patches, and configuration changes as directed by the IT department.
- Observe current abilities of end users and assist on the development of training guides for existing and new employees.
- Provide accurate and timely logging of problems and resolution for problems in the Support Ticketing database-act as a liaison between end users and IT staff to assure accurate problem interpretation.
- Support organizational goals and values.
- Undergraduate student pursuing a degree in Computer Science or related areas.
- Minimum 3.0 GPA.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
- Strong written and verbal communication skills.
- Organized, detail‑focused, and ability to manage multiple tasks.
Raphael & Associates is an internationally recognized leader in claims administration and independent adjusting. We are known for delivering exceptional service, employing top industry talent, and utilizing advanced technology to meet the evolving needs of our clients.